How-To Advertising & Marketing with Telephone Greeting
How to use telephone greeting and voicemail marketing for advertising and marketing?
Isabelle GASPAR Business Customer Manager
What better opportunity than a customer or prospect's call to spark their interest? Since consumers' attention is constantly requested, every interaction counts. What if, while waiting, instead of silence or just a ringing tone, you used this moment to capture his interest, inform and engage your caller?
Your messages broadcast during wait time can turn into a real communication lever. They offer a unique space to talk about your products, services or special offers. Find out how to make the most of them.
Waiting time over the phone, a real communication medium
Did you know that on average, 80% of callers wait about 45 seconds before being connected?
Let's take an example. If your SME receives an average of 30 calls per day, your waiting messages will be listened up to nearly 5,280 times per year, in other words 66 hours of full attention.
Imagine what you could accomplish by investing these moments, to transform them into a real vector of communication. This is where wait marketing comes into play. Use this waiting time to advertize or inform in order to maximize the receptivity of your customers.
Calculate the listening time of your customers on your telephone reception👇
Number of calls per day:
Average waiting time per call:
220 working days x50 calls per day x 80 %
=8800 listens per year x45 seconds =110 hours of listening per year
When a customer calls you, they are already in a voluntary process of interaction. Attention is already captured and barrier of advertising indifference is greatly reduced. The message broadcast during the wait is not perceived as an intrusion, but as a natural part of the conversation. It is this fluidity that makes it a truly effective tool.
Examples of greeting messages with advertising
Discover some examples of telephone greeting messages created by our recording studio with promotional campaigns.
Communicate on sales periods
« GabionMaster, your gabion specialist, offers exclusively professional-grade materials with a twenty-year warranty with free delivery within three to five working days.
Take advantage of our summer sale from Wednesday, 26 June to Tuesday, 23 July 2024 and enjoy our special promotions.
Use our project configurator and view all our offers 24h/7 on our website gabionmaster.com.
We are doing our best to take your call as soon as we can. Thank you for trusting us. »
Boost one-off promotions
« Welcome to your Harley-Davidson dealer. Already thinking about motorcycle maintenance? There's no rush! Our team offers at-home service. Check our schedule and conditions with our after-sales manager Clément.
We know no limits when it comes to simplifying your life! Take advantage of the winter season till 16 March and get a 20% discount on your Harley-Davidson servicing!
We go all out to ensure that you are safe on the road ... Please hold. Someone from our team will be with you shortly. »
Use Voucher Codes
« Welcome to Windows&Co! Please hold a moment while we locate the person you would like to speak with.
Now is the time to take advantage of our promotions in design and comfort.
With our promo-code DISCOUNT28 you get exclusive options on the following till 28 October:
On PVC joinery, you get EITHER 50% off lacquer in 19 standard colours OR complimentary safety glass
Lacquering of your aluminium joinery in a choice of 7 shades for the same price as white!
Plus: keep mosquitos out with our tailor-made mosquito net AT HALF PRICE!
Yes, you heard that right: AT HALF PRICE! So make a note of our discount code DISCOUNT28 and give it to your Windows&Co sales representative! All the details about our sale can be found at windowsandco/discount28.com.
Someone from our team will be with you shortly to answer your questions and assist you with your projects. »
Promote your new products
« Welcome to Full Garden. Please hold. We will take your call shortly.
Full Garden is open Monday to Thursday from 9 am to 12:30 pm and from 2 pm to 6 pm as well as on Fridays from 9 am to 12:30 pm and from 2 pm to 5:30 pm. If you are calling about an after-sales service inquiry, please go to our website: www.fullgarden.com.
In search of an unforgettable barbecue experience? Then find out about our newest generation of FLAVO grills that are fresh on the scene this spring! They feature stylish designs, top performance and lots of innovative perks for all barbecue enthusiasts. Whether charcoal, gas or electric, we've got everything you need to enjoy unforgettable outdoor fun - at a full range of prices. Come discover our exclusive range in your Full Garden stores starting 18 April! »
What are the benefits of telephone reception for your promotional campaigns?
Waiting on the phone can be frustrating, but it also offers a unique opportunity: to capture the attention of your callers when they are all ears. This is the principle of use of wait marketing, which consists of using waiting times to broadcast advertising messages. Here's why integrating it into your promotional strategy can make all the difference:
A non-intrusive method: unlike other forms of advertising, a telephone message does not interrupt the recipient's activities. He chooses to listen to it without being disturbed, which promotes better reception of the message
An economical solution: this medium is much more accessible than other communication channels, and the telephone reception is not yet saturated with advertising, which makes it more effective.
Better recall: studies show that advertising messages delivered while on hold are better remembered than other forms of traditional marketing.
Real personalization: you can adapt your messages according to your seasonal campaigns or specific segments of your customer base, to make your communication more relevant and engaging.
Higher engagement rate: a more personal voicemail message increases the chances that a prospect or customer will call back or start a conversation. This is an advantage over unsolicited emails or calls.
Do you need a creative and promotional phone message?
What marketing strategy for your telephone reception?
The different messages that make up your telephone reception (answering machine, on hold, greeting, IVR) are very effective supports for several types of marketing communication:
Promotional messages
One of the most obvious applications of your telephone reception is broadcasting promotional messages. You can reach your potential or existing customers by presenting them with your special offers, your new products and services or by highlighting exclusive discounts.
For example, you can offer a promotional code while your customer wait. This is a simple and effective way to encourage them to take action. And you will also have the opportunity to analyze the return on investment (ROI) of your campaign by evaluating the number of people who used this promotional code.
Seasonal advertisements
The cycle of your marketing campaigns adapts to the seasons, special events or key periods such as sales, Black Friday or the end-of-year holidays. Your telephone reception does the same. Thanks to these messages, you adjust your speech to reflect these key moments and maximize their impact.
Awareness campaigns
Telephone reception is proving to be a valuable tool for non-profit organizations, administrations or companies wishing to conduct awareness campaigns. Whether you are seeking to inform about a social cause, an environmental project or public health issues, the message you broadcast while waiting is heard in a moment of full attention.
The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
E
Emmanuelle BLOT
CALLINK
starstarstarstarstar
We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
P
Pascale NAVARRO
MS COM RHONE ALPES
starstarstarstarstar
WITH PROFESSIONAL AND FRIENDLY CONTACTS
F
Florence GARNIER
WAYCOM GROUPE ADISTA
starstarstarstarstar
The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
E
Elise BENARD
AJ PHONE
starstarstarstarstar
The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
M
Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
starstarstarstarstar
As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
L
Ludovic DESCHAMPS
NORETTES COMMUNICATION
starstarstarstarstar
Teams always available when needed. It would be great if the customer could order his studio messages himself online.
J
Jérémy PERCET
CAL IT
starstarstarstarstar
Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
A
Anne DUBOIS
KOESIO AURA TELECOM VALENCE
starstarstarstarstar
I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
S
Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
starstarstarstarstar
good advice to our customers quick response and good follow-up of files
S
Sandra VIALANEIX
PRISMATEL
starstarstarstarstar
7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
M
Morgane GESNOUIN
SVP INNOVATION
starstarstarstarstar
Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
A
Assala BELIER
HEXACOM RHONE-ALPES
starstarstarstarstar
Available, efficient, very friendly, and cheerful teams.
N
Nicolas SALLARD
VOXEA
starstarstarstarstar
Very responsive and in tune with our customers
S
Sébastien LOSTE
TELERYS COMMUNICATION
starstarstarstarstar
A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
C
Cyril BERGEREAU
SETIPP
starstarstarstarstar
Very good partner, flexible and very responsive. I recommend it.
P
Patricia PICON
ARTELCOM GRAND SUD
starstarstarstarstar
The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
N
Nicolas QUINET
VODOLIS
starstarstarstarstar
Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
N
Nathalie VINTI
BEST TELECOM ET RESEAUX
starstarstarstarstar
We've been working together for several years now and we're very satisfied!
F
Florian DEZERE
VIST AND COM
starstarstarstarstar
The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
G
Grégory ROBERGE
ROS TELCO
starstarstarstarstar
If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
D
Diégo PREVOST
UNITED TELECOM OUEST
starstarstarstarstar
A friendly and very professional team responding to all our requests and offering very good customer follow-up.
C
Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
starstarstarstarstar
Team always available and pleasant
E
Elodie DA CUNHA
OPTIMO CONSEIL
starstarstarstarstar
... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
J
Jennifer DROZ
JS TECHNOLOGY
starstarstarstarstar
A quality service with a receptive and competent team. It is always a pleasure to work with you.
E
Emmanuel PIERQUET
KIWI
starstarstarstarstar
An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
C
Cécile FRONCZAK
CTR
starstarstarstarstar
I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
N
Nicolas BONNET-GERTHOUX
TECH ONLY
starstarstarstarstar
Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
S
Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
starstarstarstarstar
A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
C
Claudine CAILLEUX
PREDETEC
starstarstarstarstar
Very good partner who remains attentive to our customers and our company.
S
Sephora RADIGUET
BIC - Bureautique Informatique Communication
starstarstarstarstar
The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
A
Alexandra GUESNIER
AJ PHONE
starstarstarstarstar
A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
L
Lucette JULLIAN
NAPSIS GROUPE
starstarstarstarstar
Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
A
Angèle SPALLETTA
ATELSYS
starstarstarstarstar
It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
N
Nathalie BRICE
FACTORIA TELECOM
starstarstarstarstar
A highly professional team. Very pleasant and responsive staff. No problems. They are great!
V
Virginie TOURLAN
FOLIATEAM APPS2COM
starstarstarstarstar
7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
F
Franck GUIGNAND
ALSATIS
starstarstarstarstar
We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
V
Valery LALAUS
UC TELECOM - ERIZON CLOUD
starstarstarstarstar
5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
H
Hédia FILALI
KOESIO AURA TELECOM VALENCE
starstarstarstarstar
Efficiency and speed of processing our requests
A
Alexandra VOLLAIS
AJ PHONE
starstarstarstarstar
Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
D
David MARCH
E-MSN
starstarstarstarstar
Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.