Thanks to ECHO, your studio module management tool, you manage all the functions of your department in 100% digital!
A true «Swiss army platform», ECHO is complete and intuitive to guarantee the best reactivity and autonomy that exists: follow your customer requests, your orders, find your archived deliveries but also your invoices. With the unlimited creation of customizable user accesses, manage all of your studio's services as you see fit!
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Set up all the functions of your studio!
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administration
From the person who receives the Production requests to the one who manages the Messages in the Customer Messaging, but also the one who processes the Delivery emails, you can match the management of each activity with the way you already work.
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User Management
1 Administrator: the only one authorized to create users
Unlimited number of users: dedicated access code + Authorization required from the Administrator to access certain studio functions
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Studio setup
Customize the management of studio functions for all of your clients:
Sale Price Management: choose to display a sale price on your front site
Deliveries: indicate recipients of the delivery emails
Communication modules: indicate contacts who will be responsible for calling back your customers or responding to their messages in the interactive messaging system
Recipient of emails: indicate the people in charge of customer requests (production, modification, delivery)
Customized setup per customer
You can set up the management of studio functions globally, that's one thing. And you can also do it PER CUSTOMER!
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nouveau client
Creating a new Customer File has never been easier.
Fill in the details of your new client and the information of the contact in charge of creating the messages. The Studio is therefore responsible for creating its dedicated Customer Space.
Give him free access to the message creation request using the «Need Messages» button on his Customer Area, or order the production of already determined messages using the «New Order» button on ECHO. It's up to you!
Sit down in your cockpit
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dashboard
Management of your customers' requests and real-time order tracking
Production Request
Modification Request
Currently recording
Delivery in process
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messaging
A Tripartite Messaging system like you have never seen before!
The Studio reinvented the concept of messaging to adapt it to a tripartite discussion:
Chat with customers who write to you through the interactive messaging system of their Customer Areas
AND … Because it is beneficial to be able to discuss with all the stakeholders (partner, studio, client) of a message project, messaging is suitable for group discussion. Besides chatting with your customers, you can chat exclusively with the Studio. Convenient, right?
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accounting
Access all your Invoices or Track your Credits/Debits
Download your invoices in PDF
Access the score and archiving of your Credits/Debits
Filter all productions Awaiting Invoicing
apartment
studio profile
Summary of our partnership
Referenced contacts with their defined studio functions
Synthesis of the Studio Processes ruling your Department according to the My Studio options chosen and discussed with our teams.
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my account
This tab is specific to each user who finds all the information relating to his studio account there:
Editable contact details
Access code to the ECHO Extranet
Functions assigned to him regarding the General Configuration of the Studio
Functions assigned to him regarding the Custom Configuration by Customer
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exports
Export personalized listings in CSV format in just a click!
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my resellers
IT, Telecoms, it is also a community, an ecosystem.
The complementarity of skills and the reduction of costs increasingly often lead to coopetition strategies: joining forces and creating business partnerships is sometimes necessary or simply beneficial.
Consdering this, the idea of being able to sell telephone greetings to its colleagues was born, which is why ECHO now has a four-party management.
Many professionals in this ecosystem are small local structures for which telecoms are a small part of the activity. These integrators may have less than 100 messages per year to produce for their clients. Choosing to outsource from a colleague, experienced in Studio management will be thus readily accepted than the creation of their own studio department.
Nevertheless, our Partners will be keen to offer their resellers an à la carte service from the Studio (neutral or personalized website, ECHO access, etc.). The device is exactly the same for a reseller as for our partners. It is simply the partner who invoices the reseller. The latter therefore has no time to spend on management and will have to deal with only one contact.
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files downloads
Thanks to an integrated app for the automatic formatting of the productions produced, download the messages of your customers 24/7 in all the formats you want from ECHO.
The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
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Hédia FILALI
KOESIO AURA TELECOM VALENCE
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Efficiency and speed of processing our requests
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Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
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Team always available and pleasant
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Valery LALAUS
UC TELECOM - ERIZON CLOUD
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5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
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David MARCH
E-MSN
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Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
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Nicolas BONNET-GERTHOUX
TECH ONLY
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Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
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Nathalie BRICE
FACTORIA TELECOM
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A highly professional team. Very pleasant and responsive staff. No problems. They are great!
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Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
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The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
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Assala BELIER
HEXACOM RHONE-ALPES
starstarstarstarstar
Available, efficient, very friendly, and cheerful teams.
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Cécile FRONCZAK
CTR
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I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
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Diégo PREVOST
UNITED TELECOM OUEST
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A friendly and very professional team responding to all our requests and offering very good customer follow-up.
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Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
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A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
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Patricia PICON
ARTELCOM GRAND SUD
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The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
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Lucette JULLIAN
NAPSIS GROUPE
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Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
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Sephora RADIGUET
BIC - Bureautique Informatique Communication
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The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
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Morgane GESNOUIN
SVP INNOVATION
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Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
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Ludovic DESCHAMPS
NORETTES COMMUNICATION
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Teams always available when needed. It would be great if the customer could order his studio messages himself online.
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Elodie DA CUNHA
OPTIMO CONSEIL
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... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
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Nicolas QUINET
VODOLIS
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Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
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Franck GUIGNAND
ALSATIS
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We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
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Grégory ROBERGE
ROS TELCO
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If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
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Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
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As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
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Claudine CAILLEUX
PREDETEC
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Very good partner who remains attentive to our customers and our company.
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Florian DEZERE
VIST AND COM
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The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
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Pascale NAVARRO
MS COM RHONE ALPES
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WITH PROFESSIONAL AND FRIENDLY CONTACTS
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Florence GARNIER
WAYCOM GROUPE ADISTA
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The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
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Jérémy PERCET
CAL IT
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Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
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Emmanuel PIERQUET
KIWI
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An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
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Angèle SPALLETTA
ATELSYS
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It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
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Virginie TOURLAN
FOLIATEAM APPS2COM
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7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
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Sébastien LOSTE
TELERYS COMMUNICATION
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A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
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Nathalie VINTI
BEST TELECOM ET RESEAUX
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We've been working together for several years now and we're very satisfied!
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Emmanuelle BLOT
CALLINK
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We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
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Anne DUBOIS
KOESIO AURA TELECOM VALENCE
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I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
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Jennifer DROZ
JS TECHNOLOGY
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A quality service with a receptive and competent team. It is always a pleasure to work with you.
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Cyril BERGEREAU
SETIPP
starstarstarstarstar
Very good partner, flexible and very responsive. I recommend it.
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Sandra VIALANEIX
PRISMATEL
starstarstarstarstar
7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
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Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
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good advice to our customers quick response and good follow-up of files
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Alexandra VOLLAIS
AJ PHONE
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Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
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Alexandra GUESNIER
AJ PHONE
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A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
