The first point of contact with your law firm, telephone greetings are ambassadors of your services, your expertise and your values. They greet your callers, inform them and take over when you are not available to answer. They are therefore a pillar of your communication, conveying your professionalism and your commitments.
Transform your law firm's telephone reception with Phone Design
As soon as your phone rings, the customer experience begins. This is where Phone Design comes in. Our recording studio supports lawyers and legal professionals in writing and producing telephone messages.
With 32 actors and thousands of musical titles, we offer a turnkey solution to personalize your greeting messages.
Do you want to internationalize your telephone reception? We also offer the ability to create messages in 13 languages in less than 48 hours with native voiceovers that greet your English and international customers.
Adapt your messages to your news
The office team sends you its best wishes for...
JANUARY
FEBRUARY
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Musical updating of your messages
In order to stay up to date on legal developments, Me Barrot will participate in...
MARCH
APRIL
We inform you of the opening of a new agency in...
Musical updating of your messages
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JUNE
JULY
The telephone reception switches to summer time and only welcomes you in the morning...
Me Roger, specialist in heritage law, joins the firm.
AUGUST
SEPTEMBER
The new regulations in force from...
Musical updating of your messages
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NOVEMBER
DECEMBER
During the end of year holidays...
What are the advantages of telephone greetings for the legal profession?
Professional and personalized messages for your practice offer several advantages:
Give a positive first impression: they constitute the first contact with the client and therefore immediately establish a professional and welcoming image of the firm.
Promote your areas of expertise: use telephone reception as a vector of communication. Share your philosophy, highlight your specialties – business law, family law, criminal law, etc. – each message is an opportunity to promote what you do best.
Relieving lawyers and assistants: Lawyers can concentrate on their core business - practicing law - without being constantly interrupted by calls. Likewise, assistants can handle calls more efficiently, without being overwhelmed. This improves work efficiency and reduces stress for everyone.
Minimize lost calls: these messages come even when you are already busy or outside opening hours. This allows you to keep in touch with your customers, 24 hours a day, 7 days a week. This guarantees that each caller receives the attention they deserve.
Manage requests more effectively: they allow optimal orientation of callers. By screening calls and providing basic information, they ease the burden on lawyers, allowing them to concentrate on their business.
Do you need telephone reception for your law firm?
Why a good telephone reception is essential for lawyers
You probably won't tell us otherwise, law firms are often overwhelmed with calls. Faced with a daily avalanche of questions, requests to follow up on files, make appointments ... finding solutions becomes a necessity.
Waiting calls, unavailability, holidays, not forgetting off-hours and travel: these are all situations that must be managed.
Your telephone reception is your voice entry door. He guides, informs and knows how to juggle emergencies as well as everyday demands. That's the secret: turning each call into a positive experience, a moment where your customers feel listened to, guided, and above all, valued.
Having an efficient telephone reception is therefore a real strategy for maintaining the reputation and efficiency of your firm. This allows you to manage call flows professionally, but also to build trust with your customers. By offering a quality telephone reception service, you demonstrate your commitment to excellence and respect for those who contact you. This is how you transform each interaction into an opportunity to build loyalty and reassurance for the development of your business.
Broadcast before connecting with an interlocutor, it is used by lawyers to welcome callers, briefly announce the name of the firm and collaborators or essential information before making the call. A key moment to reassure your customer.
The telephone waiting message is used to occupy and inform the caller while they are on hold. It is enhanced with pleasant music and information about the law firm, its services or general legal advice.
The IVR (Interactive Voice Response) automatically directs callers to the right department or person within the law firm using an interactive voice menu. An essential tool for more fluid and efficient call management.
The business answering machine is a recorded announcement that greets callers after hours or when all lines are busy. It provides practical information about the firm, invites you to leave a message or gives an alternative contact.
Specifically personalized and configured on the mobile phone, this answering machine intervenes, for example, if you are already in an appointment or in court. It informs callers of the lawyer's temporary unavailability and invites them to leave a message or contact the firm for rapid assistance.
We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
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Patricia PICON
ARTELCOM GRAND SUD
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The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
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Nathalie BRICE
FACTORIA TELECOM
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A highly professional team. Very pleasant and responsive staff. No problems. They are great!
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Alexandra VOLLAIS
AJ PHONE
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Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
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Cyril BERGEREAU
SETIPP
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Very good partner, flexible and very responsive. I recommend it.
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Sébastien LOSTE
TELERYS COMMUNICATION
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A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
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Franck GUIGNAND
ALSATIS
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We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
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Elise BENARD
AJ PHONE
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The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
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Emmanuel PIERQUET
KIWI
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An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
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Jérémy PERCET
CAL IT
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Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
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Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
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A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
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Nathalie VINTI
BEST TELECOM ET RESEAUX
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We've been working together for several years now and we're very satisfied!
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Valery LALAUS
UC TELECOM - ERIZON CLOUD
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5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
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Ludovic DESCHAMPS
NORETTES COMMUNICATION
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Teams always available when needed. It would be great if the customer could order his studio messages himself online.
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Cécile FRONCZAK
CTR
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I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
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Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
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As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
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Sephora RADIGUET
BIC - Bureautique Informatique Communication
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The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
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Florence GARNIER
WAYCOM GROUPE ADISTA
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The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
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Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
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good advice to our customers quick response and good follow-up of files
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Florian DEZERE
VIST AND COM
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The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
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Angèle SPALLETTA
ATELSYS
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It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
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Lucette JULLIAN
NAPSIS GROUPE
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Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
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Hédia FILALI
KOESIO AURA TELECOM VALENCE
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Efficiency and speed of processing our requests
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Claudine CAILLEUX
PREDETEC
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Very good partner who remains attentive to our customers and our company.
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Elodie DA CUNHA
OPTIMO CONSEIL
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... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
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Anne DUBOIS
KOESIO AURA TELECOM VALENCE
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I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
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David MARCH
E-MSN
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Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
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Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
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The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
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Morgane GESNOUIN
SVP INNOVATION
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Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
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Sandra VIALANEIX
PRISMATEL
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7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
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Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
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Team always available and pleasant
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Nicolas BONNET-GERTHOUX
TECH ONLY
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Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
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Grégory ROBERGE
ROS TELCO
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If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
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Diégo PREVOST
UNITED TELECOM OUEST
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A friendly and very professional team responding to all our requests and offering very good customer follow-up.
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Pascale NAVARRO
MS COM RHONE ALPES
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WITH PROFESSIONAL AND FRIENDLY CONTACTS
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Nicolas SALLARD
VOXEA
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Very responsive and in tune with our customers
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Nicolas QUINET
VODOLIS
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Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
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Assala BELIER
HEXACOM RHONE-ALPES
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Available, efficient, very friendly, and cheerful teams.
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Jennifer DROZ
JS TECHNOLOGY
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A quality service with a receptive and competent team. It is always a pleasure to work with you.
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Virginie TOURLAN
FOLIATEAM APPS2COM
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7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
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Alexandra GUESNIER
AJ PHONE
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A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
