What happens when you're not available to answer calls at your restaurant? Important reservations are missed, customer service opportunities are lost and it can directly affect your turnover. Telephone greeting messages are there to pick up the slack and ensure that every call counts.
Telephone reception and catering: a major challenge!
In the catering industry, telephone reception presents many challenges. And even if online reservations are increasing, 64.6% of reservations are still made by telephone (source).
The intense pace of restaurant work leaves little time to effectively handle calls, which can negatively impact the customer experience. Furthermore, managing out-of-service calls or during peak hours often proves complicated.
Let's face it, customers who are greeted with a « Hello, please wait a moment » without a prompt response often end up giving up, a great way to lose a booking opportunity.
To overcome these challenges, it is essential to implement telephone greetings such as voicemail messages, welcoming messages and on-hold messages. These solutions make it possible to manage calls more efficiently and improve the customer experience by providing clear and immediate information, even during busy periods.
Examples of telephone greetings for restaurant
Listen below to examples of telephone messages created by our studio for restaurants, cafes, or diners:
Update your restaurant's telephone reception throughout the year
Prepare the most beautiful Valentine's Day
JANUARY
FEBRUARY
music_note
Musical updating of your messages
The restaurant is closed for annual holidays from ... to ...
APRIL
MAY
music_note
Musical updating of your messages
Our summer menu has finally arrived!
JUNE
SEPTEMBER
It’s mushroom season ... from harvest to plate
Musical updating of your messages
music_note
OCTOBER
DECEMBER
Discover our Christmas holiday menus
What is the strategic importance of telephone reception for restaurants?
The telephone is generally the first contact between a customer and a restaurant. It therefore directly influences the perceived image of the restaurant and can reflect service excellence before the customer even walks through the door. A well-designed automated response service improves customer communication and increases revenue. Despite this, many restaurant professionals underestimate its role in building customer loyalty and increasing revenue.
However, the main objectives of telephone reception are multiple:
Improve customer service
Increase bookings
Inform customers effectively
Provide direct marketing and upselling opportunities
Distinguish the restaurant from its competition
Do you need a telephone greeting messages for your restaurant?
How to make a great telephone reception for your restaurant?
To create a positive and memorable first impression, your restaurant's telephone reception must be impeccable. It is based on three main elements: texts, voice and music.
Texts
The texts of telephone messages must convey maximum information in a minimum of time! You have to be able to reassure, guide and convince the customer. Clearly communicate opening hours and important information. For example, invite customers to leave their contact details for a reservation while reminding them to verify this information. Or promot them to action by encouraging them to book on your website for greater efficiency!
Voice
Impeccable oral expression is necessary: elocution, articulation, syntax, tone, flow and volume of the voice must be mastered. We strongly recommend that you use a professional voice-over using an actor who will bring dynamism and professionalism to your messages, without forgetting friendliness!
Music
The choice of music also has its weight in the sound ambiance of your establishment. It must therefore be selected carefully and mixed intelligently with your message. Remember that this melody must be in harmony with the sound identity of your café, diner or restaurant. It conveys positive emotions and must be pleasant to listen to, without boring the callers.
This message immediately lets callers know they've reached the right number before a member of your team even takes the call. It gives a reassuring and professional first impression.
During waiting times, these messages provide information about schedules, upcoming events and other practical details. It maintains customer interest and optimizes their waiting time. It is the most strategic message of all, which sets you apart from your competition.
The answering machine handles calls during unavailability periods. It allows customers to leave a message during off-hours, to ensure no important calls are missed, or take over in the middle of a call to invite a call back at a time when you are available.
For smaller establishments, providing quick follow-up via mobile messages can improve efficiency and your responsiveness, even after hours. This is particularly an essential message if you have developed a catering service.
We've been working together for several years now and we're very satisfied!
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Diégo PREVOST
UNITED TELECOM OUEST
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A friendly and very professional team responding to all our requests and offering very good customer follow-up.
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Sephora RADIGUET
BIC - Bureautique Informatique Communication
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The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
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Nicolas QUINET
VODOLIS
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Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
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Lucette JULLIAN
NAPSIS GROUPE
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Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
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Cécile FRONCZAK
CTR
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I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
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Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
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The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
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Patricia PICON
ARTELCOM GRAND SUD
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The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
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Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
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good advice to our customers quick response and good follow-up of files
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Morgane GESNOUIN
SVP INNOVATION
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Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
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Pascale NAVARRO
MS COM RHONE ALPES
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WITH PROFESSIONAL AND FRIENDLY CONTACTS
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Angèle SPALLETTA
ATELSYS
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It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
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Cyril BERGEREAU
SETIPP
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Very good partner, flexible and very responsive. I recommend it.
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Alexandra GUESNIER
AJ PHONE
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A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
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Valery LALAUS
UC TELECOM - ERIZON CLOUD
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5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
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Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
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A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
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Emmanuelle BLOT
CALLINK
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We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
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Florian DEZERE
VIST AND COM
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The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
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Grégory ROBERGE
ROS TELCO
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If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
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Claudine CAILLEUX
PREDETEC
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Very good partner who remains attentive to our customers and our company.
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Sandra VIALANEIX
PRISMATEL
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7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
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Virginie TOURLAN
FOLIATEAM APPS2COM
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7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
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Elise BENARD
AJ PHONE
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The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
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Anne DUBOIS
KOESIO AURA TELECOM VALENCE
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I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
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Ludovic DESCHAMPS
NORETTES COMMUNICATION
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Teams always available when needed. It would be great if the customer could order his studio messages himself online.
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David MARCH
E-MSN
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Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
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Florence GARNIER
WAYCOM GROUPE ADISTA
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The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
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Hédia FILALI
KOESIO AURA TELECOM VALENCE
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Efficiency and speed of processing our requests
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Franck GUIGNAND
ALSATIS
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We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
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Jennifer DROZ
JS TECHNOLOGY
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A quality service with a receptive and competent team. It is always a pleasure to work with you.
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Emmanuel PIERQUET
KIWI
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An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
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Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
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As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
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Nicolas BONNET-GERTHOUX
TECH ONLY
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Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
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Jérémy PERCET
CAL IT
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Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
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Assala BELIER
HEXACOM RHONE-ALPES
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Available, efficient, very friendly, and cheerful teams.
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Alexandra VOLLAIS
AJ PHONE
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Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
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Nathalie BRICE
FACTORIA TELECOM
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A highly professional team. Very pleasant and responsive staff. No problems. They are great!
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Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
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Team always available and pleasant
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Elodie DA CUNHA
OPTIMO CONSEIL
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... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
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Sébastien LOSTE
TELERYS COMMUNICATION
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A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
