How-To Advertising & Marketing with Telephone Greeting
How to use telephone greeting and voicemail marketing for advertising and marketing?
Isabelle GASPAR Business Customer Manager
What better opportunity than a customer or prospect's call to spark their interest? Since consumers' attention is constantly requested, every interaction counts. What if, while waiting, instead of silence or just a ringing tone, you used this moment to capture his interest, inform and engage your caller?
Your messages broadcast during wait time can turn into a real communication lever. They offer a unique space to talk about your products, services or special offers. Find out how to make the most of them.
Waiting time over the phone, a real communication medium
Did you know that on average, 80% of callers wait about 45 seconds before being connected?
Let's take an example. If your SME receives an average of 30 calls per day, your waiting messages will be listened up to nearly 5,280 times per year, in other words 66 hours of full attention.
Imagine what you could accomplish by investing these moments, to transform them into a real vector of communication. This is where wait marketing comes into play. Use this waiting time to advertize or inform in order to maximize the receptivity of your customers.
Calculate the listening time of your customers on your telephone reception👇
Number of calls per day:
Average waiting time per call:
220 working days x50 calls per day x 80 %
=8800 listens per year x45 seconds =110 hours of listening per year
When a customer calls you, they are already in a voluntary process of interaction. Attention is already captured and barrier of advertising indifference is greatly reduced. The message broadcast during the wait is not perceived as an intrusion, but as a natural part of the conversation. It is this fluidity that makes it a truly effective tool.
Examples of greeting messages with advertising
Discover some examples of telephone greeting messages created by our recording studio with promotional campaigns.
Communicate on sales periods
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Boost one-off promotions
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Use Voucher Codes
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Someone from our team will be with you shortly to answer your questions and assist you with your projects. »
Promote your new products
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What are the benefits of telephone reception for your promotional campaigns?
Waiting on the phone can be frustrating, but it also offers a unique opportunity: to capture the attention of your callers when they are all ears. This is the principle of use of wait marketing, which consists of using waiting times to broadcast advertising messages. Here's why integrating it into your promotional strategy can make all the difference:
A non-intrusive method: unlike other forms of advertising, a telephone message does not interrupt the recipient's activities. He chooses to listen to it without being disturbed, which promotes better reception of the message
An economical solution: this medium is much more accessible than other communication channels, and the telephone reception is not yet saturated with advertising, which makes it more effective.
Better recall: studies show that advertising messages delivered while on hold are better remembered than other forms of traditional marketing.
Real personalization: you can adapt your messages according to your seasonal campaigns or specific segments of your customer base, to make your communication more relevant and engaging.
Higher engagement rate: a more personal voicemail message increases the chances that a prospect or customer will call back or start a conversation. This is an advantage over unsolicited emails or calls.
Do you need a creative and promotional phone message?
What marketing strategy for your telephone reception?
The different messages that make up your telephone reception (answering machine, on hold, greeting, IVR) are very effective supports for several types of marketing communication:
Promotional messages
One of the most obvious applications of your telephone reception is broadcasting promotional messages. You can reach your potential or existing customers by presenting them with your special offers, your new products and services or by highlighting exclusive discounts.
For example, you can offer a promotional code while your customer wait. This is a simple and effective way to encourage them to take action. And you will also have the opportunity to analyze the return on investment (ROI) of your campaign by evaluating the number of people who used this promotional code.
Seasonal advertisements
The cycle of your marketing campaigns adapts to the seasons, special events or key periods such as sales, Black Friday or the end-of-year holidays. Your telephone reception does the same. Thanks to these messages, you adjust your speech to reflect these key moments and maximize their impact.
Awareness campaigns
Telephone reception is proving to be a valuable tool for non-profit organizations, administrations or companies wishing to conduct awareness campaigns. Whether you are seeking to inform about a social cause, an environmental project or public health issues, the message you broadcast while waiting is heard in a moment of full attention.
The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
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Nathalie VINTI
BEST TELECOM ET RESEAUX
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We've been working together for several years now and we're very satisfied!
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Pascale NAVARRO
MS COM RHONE ALPES
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WITH PROFESSIONAL AND FRIENDLY CONTACTS
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Patricia PICON
ARTELCOM GRAND SUD
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The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
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Nicolas QUINET
VODOLIS
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Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
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Franck GUIGNAND
ALSATIS
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We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
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Cyril BERGEREAU
SETIPP
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Very good partner, flexible and very responsive. I recommend it.
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Valery LALAUS
UC TELECOM - ERIZON CLOUD
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5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
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Sébastien LOSTE
TELERYS COMMUNICATION
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A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
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Hédia FILALI
KOESIO AURA TELECOM VALENCE
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Efficiency and speed of processing our requests
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Sephora RADIGUET
BIC - Bureautique Informatique Communication
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The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
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Nicolas BONNET-GERTHOUX
TECH ONLY
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Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
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Angèle SPALLETTA
ATELSYS
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It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
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Virginie TOURLAN
FOLIATEAM APPS2COM
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7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
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Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
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As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
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Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
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A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
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Alexandra GUESNIER
AJ PHONE
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A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
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Ludovic DESCHAMPS
NORETTES COMMUNICATION
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Teams always available when needed. It would be great if the customer could order his studio messages himself online.
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Florian DEZERE
VIST AND COM
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The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
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David MARCH
E-MSN
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Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
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Assala BELIER
HEXACOM RHONE-ALPES
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Available, efficient, very friendly, and cheerful teams.
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Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
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The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
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Elodie DA CUNHA
OPTIMO CONSEIL
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... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
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Claudine CAILLEUX
PREDETEC
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Very good partner who remains attentive to our customers and our company.
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Florence GARNIER
WAYCOM GROUPE ADISTA
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The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
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Anne DUBOIS
KOESIO AURA TELECOM VALENCE
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I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
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Jérémy PERCET
CAL IT
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Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
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Cécile FRONCZAK
CTR
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I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
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Morgane GESNOUIN
SVP INNOVATION
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Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
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Lucette JULLIAN
NAPSIS GROUPE
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Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
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Emmanuelle BLOT
CALLINK
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We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
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Alexandra VOLLAIS
AJ PHONE
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Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
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Nicolas SALLARD
VOXEA
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Very responsive and in tune with our customers
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Jennifer DROZ
JS TECHNOLOGY
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A quality service with a receptive and competent team. It is always a pleasure to work with you.
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Grégory ROBERGE
ROS TELCO
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If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
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Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
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good advice to our customers quick response and good follow-up of files
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Sandra VIALANEIX
PRISMATEL
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7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
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Nathalie BRICE
FACTORIA TELECOM
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A highly professional team. Very pleasant and responsive staff. No problems. They are great!
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Emmanuel PIERQUET
KIWI
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An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
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Diégo PREVOST
UNITED TELECOM OUEST
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A friendly and very professional team responding to all our requests and offering very good customer follow-up.