IVR Message

First telephone contact, the Interactive Voice Response plays a key role in your telephone reception.
A carefully crafted IVR message shows your commitment to providing quality customer service, reducing waiting time and simplifying access to important information.

This is where Phone Design comes into play. From writing scripts to recording by professional actors, including the choice of on-hold music, we help you create IVR messaging that enhances your brand and streamlines communication with your customers.

The text of an IVR has several uses. Here are some examples of messages from professional voice servers:

Selection of language

Voice recognition

Display of services

Classic presentation

Short message

An Interactive Voice Response, or IVR, is an automated system designed to handle incoming telephone calls. This voice switchboard provides a personalized first contact to callers, to effectively direct them to the appropriate department. It is characterized by the use of pre-recorded voice messages that allow callers to select options by voice or keypad, to be directed to the correct service or desired information. IVR plays a key role in improving the customer experience and telephone response, thanks to its ability to reduce waiting time and route callers accurately. It is suitable for a wide range of businesses, call centers and administrations that manage a significant volume of calls.

IVR plays a key role in improving the customer experience and telephone response, thanks to its ability to reduce wait time and route callers accurately. It is suitable for a wide range of businesses, call centers and administrations that manage a significant volume of calls.

It offers different types of announcements, such as welcoming, guiding, on-hold, answering messages, and specific messages tailored to each company's services.

Let us also not forget that IVR contributes significantly to improving telephone reception, by working in synergy with other messages such as on-hold messages and answering machines.

An effective interactive voice response relies on well-crafted messages, which not only convey the company's identity but also optimize customer satisfaction. Here are our tips for good interactive messaging:

• Be concise and clear: Messages are concise, around 20 seconds, to keep communication effective and direct.
• Limit the options: Offer up to a maximum of 9 choices in your tree structure for easy navigation.
• Manage menus effectively: Present clear and simple options to avoid confusion.
• Adapt content: Include essential information like the company name, and directions to specific departments or languages.
• Adopt a natural and professional tone: Your IVR must reflect the identity and values of your company.
• Maintain voice consistency: Use a single voice on all your messages to ensure a consistent user experience.
• Make messages informative: Use this time to provide useful information and alternatives during the wait.
• Update regularly: Evaluate and update your IVR based on user feedback and business changes.
• Make playback possible: Include an option to allow users to listen to the menu again.

Interactive voice responses are a major technology helping manage customer communications. They provide a powerful interaction interface and are also transforming the way businesses manage their calls. Here are the main advantages:

• Improvement of customer relations: Strengthens the brand image and the sense of modernity.
• Cost reduction: Economical management thanks to call reception automation. Reception agents see their workload diminished.
• Reduction of waiting times: Minimization of inappropriate calls to eliminate wasted time for employees dealing with requests outside their scope of action.
• Rapid query resolution: Accelerated processing of customer requests.
• Expanded Availability: Service available 24/7, with messaging and callback options.
• Customer support management: Effective even during activity peaks.
• Experience customization: Language options and redirection to the right person.
• Customer autonomy: Customers find the necessary information on their own.