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Privacy Policy GDPR

Phone Design


6 rue Claude Jobert
10000 Troyes, France
+33 (0)3 25 71 97 48
contact@phone-design.ca

Information


Share capital of €86,700
SIRET : 447 980 780 00038

Phone Design


6 rue Claude Jobert
10000 Troyes, France
+33 (0)3 25 71 97 48
contact@phone-design.ca

Information


Share capital of €86,700
SIRET : 447 980 780 00038

Process Manager


Eric DELAHAYE
contact@phone-design.ca
CNIL Declaration No.: 1806063v0

Data Protection Officer


Dave LOES
+33 (0) 3 25 45 71 18
informatique@conseil-sonore.com

Process Manager


Eric DELAHAYE
contact@phone-design.ca
CNIL Declaration No.: 1806063v0

Data Protection Officer


Dave LOES
+33 (0) 3 25 45 71 18
informatique@conseil-sonore.com
Phone Design is committed to an ongoing process of compliance with the General Data Protection Regulations of April 27, 2016. In this matter, Phone Design is strengthening its privacy and data protection policy so that the data of our employees, clients and prospects, hereinafter referred to as "Users", are collected and used in a transparent, confidential and secure manner. Effective Date: 01/11/2018.

Our privacy and data protection policy describes how Phone Design uses, processes and protects your personal data, as well as the reasons for which we process this data.

The Privacy and Data Protection Policy is an integral part of the General Conditions of Sale. It applies uniformly to all the services offered by Phone Design. Additional information may be communicated to you if necessary when you subscribe to one of our services. Phone Design pays constant attention to the data of its Users. We may therefore modify, supplement or update the Privacy and Data Protection Policy.

We invite you to regularly consult the latest version in force. If major changes are made, we will notify you by email or through our services to allow you to review these changes before they take place.
Phone Design is committed to an ongoing process of compliance with the General Data Protection Regulations of April 27, 2016. In this matter, Phone Design is strengthening its personal data protection policy so that the data of our employees, clients and prospects, hereinafter referred to as "Users", are collected and used in a transparent, confidential and secure manner. Effective Date: 01/11/2018.

Our personal data protection policy describes how Phone Design uses, processes and protects your personal data, as well as the reasons for which we process this data.

The Personal Data Protection Policy is an integral part of the General Conditions of Sale. It applies uniformly to all the services offered by Phone Design. Additional information may be communicated to you if necessary when you subscribe to one of our services. Phone Design pays constant attention to the data of its Users. We may therefore modify, supplement or update the Data Protection Policy.

We invite you to regularly consult the latest version in force. If major changes are made, we will notify you by email or through our services to allow you to review these changes before they take place.


What personal data is collected?


As part of our activity, we collect the following data:
  • Personal data (name, address, date and place of birth, nationality, social data)
  • Contact details (telephone numbers, email address)
  • Identification and authentication details (technical logs, computer traces, IP address)
  • Bank details

Data may be collected directly from you or obtained from the following sources:

Our corporate customers or service providers, commercial information agencies, websites/social media pages containing information you have made public and databases made public by third parties.


Why do we collect your personal data?


We collect and use only the personal data that is necessary for us in the context of our activity to offer you personalized and quality services in the following contexts:
  • Comply with our contractual obligations

We use your personal data to perform our contracts and :
  • Provide you with information about our services,
  • Assist you in signing the contract,
  • Ensure good customer relationship management,
  • Carry out our contractual tasks
  • Guarantee you the quality of service requested
  • Comply with our legal and regulatory obligations

We use your personal data to fulfill various legal and regulatory obligations :
  • Fulfil social security requirements
  • Execute a signed contract
  • Ensure the archiving of the data of a project entrusted to us
  • For the proper functioning of our website

We use your personal data to:
  • Respond to a request from a user of our website via the contact form
  • Measure the website audience
  • Information relating to our cookie policy and IT security is available on each of our online services.


Is your data shared with third parties?


The personal data concerning you, collected as part of the services offered, are intended for the company's own use and may be transmitted to the subcontracting companies which the company may call upon for the execution of its services.

Phone Design does not sell or rent out your personal data to third parties for marketing purposes, under any circumstances. We also work closely with third-party companies that may have access to your personal data, in particular certain regulated professions such as accounting firms or law firms, but also Royalty Collection and Distribution Companies which are the subject of special provisions in the Intellectual Property Code.

If Phone Design or all or part of its assets were acquired by a third party, the data in our possession would, if necessary, be transferred to the new owner. All the data collected is stored in France.


How is your personal data protected?


Phone Design applies the recognized technological and organizational security measures to ensure that the personal data collected is not lost, misappropriated, accessed, modified, or disclosed by unauthorized third parties unless the disclosure of this data is required by the regulations in force, in particular at the request of a judicial authority, police, gendarmerie or any other authority authorized by law.


How long is the personal data of network users kept?


We keep your personal data for the longest period of time necessary to comply with the applicable legal and regulatory requirements or for another period of time as required by operational constraints such as proper account maintenance, effective customer relationship management, monitoring of projects performed during the warranty year and responding to legal or regulatory requests:
  • regarding direct or indirect customers, the information is kept for 10 years from the date of collection or from our last contact with you,
  • regarding potential customers, the information is kept for 5 years from the date of collection or from our last contact with you,
  • regarding ordering parties, suppliers and subcontractors, the information is kept for 10 years from the date of collection or from our last contact with you,
  • regarding social data, the information is kept for 5 years from its collection or from our last contact with you,
  • the personal data provided by Users will be deleted at the end of the retention period.


What are your rights ?


In accordance with the regulations in force, Users of our services have the following rights:
  • right to access and rectify, update and complete User data
  • right to block or delete the User's personal data, when it is inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited
  • right to withdraw consent at any time
  • right to limit the processing of the User's data
  • right to object the processing of personal data
  • right to the portability of data provided by Users, when this data is subject to automated processing based on their consent or a contract.

If you wish to know how Phone Design uses this personal data, you may at any time ask to rectify it or object to its processing. You can send a registered letter with acknowledgment of receipt to the contact address below.

Finally, Users may file a complaint with the supervisory authorities, in particular the CNIL https://www.cnil.fr:fr/plaintes.

Your requests will be processed within 30 days. In addition to your request, we will ask you to attach a photocopy of proof of identity so that the Data Protection Officer can verify your identity.


How to contact us ?


If you have any questions or complaints or if you wish to send Phone Design recommendations or comments aimed at improving our personal data protection policy, you can send a letter to the following address:

Phone Design
Data Protection Service
6 rue Claude Jobert
10000 Troyes, France


What personal data is collected?


As part of our activity, we collect the following data:
  • Personal data (name, address, date and place of birth, nationality, social data)
  • Contact details (telephone numbers, email address)
  • Identification and authentication details (technical logs, computer traces, IP address)
  • Bank details

Data may be collected directly from you or obtained from the following sources:

Our corporate customers or service providers, commercial information agencies, websites/social media pages containing information you have made public and databases made public by third parties.


Why do we collect your personal data?


We collect and use only the personal data that is necessary for us in the context of our activity to offer you personalized and quality services in the following contexts:
  • Comply with our contractual obligations

We use your personal data to perform our contracts and :
  • Provide you with information about our services,
  • Assist you in signing the contract,
  • Ensure good customer relationship management,
  • Carry out our contractual tasks
  • Guarantee you the quality of service requested
  • Comply with our legal and regulatory obligations

We use your personal data to fulfill various legal and regulatory obligations :
  • Fulfil social security requirements
  • Execute a signed contract
  • Ensure the archiving of the data of a project entrusted to us
  • For the proper functioning of our website

We use your personal data to:
  • Respond to a request from a user of our website via the contact form
  • Measure the website audience
  • Information relating to our cookie policy and IT security is available on each of our online services.


Is your data shared with third parties?


The personal data concerning you, collected as part of the services offered, are intended for the company's own use and may be transmitted to the subcontracting companies which the company may call upon for the execution of its services.

Phone Design does not sell or rent out your personal data to third parties for marketing purposes, under any circumstances. We also work closely with third-party companies that may have access to your personal data, in particular certain regulated professions such as accounting firms or law firms, but also Royalty Collection and Distribution Companies which are the subject of special provisions in the Intellectual Property Code.

If Phone Design or all or part of its assets were acquired by a third party, the data in our possession would, if necessary, be transferred to the new owner. All the data collected is stored in France.


How is your personal data protected?


Phone Design applies the recognized technological and organizational security measures to ensure that the personal data collected is not lost, misappropriated, accessed, modified, or disclosed by unauthorized third parties unless the disclosure of this data is required by the regulations in force, in particular at the request of a judicial authority, police, gendarmerie or any other authority authorized by law.


How long is the personal data of network users kept?


We keep your personal data for the longest period of time necessary to comply with the applicable legal and regulatory requirements or for another period of time as required by operational constraints such as proper account maintenance, effective customer relationship management, monitoring of projects performed during the warranty year and responding to legal or regulatory requests:
  • regarding direct or indirect customers, the information is kept for 10 years from the date of collection or from our last contact with you,
  • regarding potential customers, the information is kept for 5 years from the date of collection or from our last contact with you,
  • regarding ordering parties, suppliers and subcontractors, the information is kept for 10 years from the date of collection or from our last contact with you,
  • regarding social data, the information is kept for 5 years from its collection or from our last contact with you,
  • the personal data provided by Users will be deleted at the end of the retention period.


What are your rights ?


In accordance with the regulations in force, Users of our services have the following rights:
  • right to access and rectify, update and complete User data
  • right to block or delete the User's personal data, when it is inaccurate, incomplete, equivocal, out of date, or whose collection, use, communication or storage is prohibited
  • right to withdraw consent at any time
  • right to limit the processing of the User's data
  • right to object the processing of personal data
  • right to the portability of data provided by Users, when this data is subject to automated processing based on their consent or a contract.

If you wish to know how Phone Design uses this personal data, you may at any time ask to rectify it or object to its processing. You can send a registered letter with acknowledgment of receipt to the contact address below.

Finally, Users may file a complaint with the supervisory authorities, in particular the CNIL https://www.cnil.fr:fr/plaintes.

Your requests will be processed within 30 days. In addition to your request, we will ask you to attach a photocopy of proof of identity so that the Data Protection Officer can verify your identity.


How to contact us ?


If you have any questions or complaints or if you wish to send Phone Design recommendations or comments aimed at improving our personal data protection policy, you can send a letter to the following address:

Phone Design
Data Protection Service
6 rue Claude Jobert
10000 Troyes, France
What our customers say about us
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N
Nathalie VINTI
BEST TELECOM ET RESEAUX
star star star star star
We've been working together for several years now and we're very satisfied!
S
Sébastien LOSTE
TELERYS COMMUNICATION
star star star star star
A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
A
Assala BELIER
HEXACOM RHONE-ALPES
star star star star star
Available, efficient, very friendly, and cheerful teams.
L
Ludovic DESCHAMPS
NORETTES COMMUNICATION
star star star star star
Teams always available when needed. It would be great if the customer could order his studio messages himself online.
A
Angèle SPALLETTA
ATELSYS
star star star star star
It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
F
Franck GUIGNAND
ALSATIS
star star star star star
We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
D
David MARCH
E-MSN
star star star star star
Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
V
Virginie TOURLAN
FOLIATEAM APPS2COM
star star star star star
7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
J
Jennifer DROZ
JS TECHNOLOGY
star star star star star
A quality service with a receptive and competent team. It is always a pleasure to work with you.
F
Florian DEZERE
VIST AND COM
star star star star star
The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
A
Anne DUBOIS
KOESIO AURA TELECOM VALENCE
star star star star star
I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
S
Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
star star star star star
A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
C
Cécile FRONCZAK
CTR
star star star star star
I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
M
Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
star star star star star
As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
N
Nathalie BRICE
FACTORIA TELECOM
star star star star star
A highly professional team. Very pleasant and responsive staff. No problems. They are great!
V
Valery LALAUS
UC TELECOM - ERIZON CLOUD
star star star star star
5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand. In a few words: Phone Design is GREAT.
M
Morgane GESNOUIN
SVP INNOVATION
star star star star star
Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
C
Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
star star star star star
Team always available and pleasant
E
Elise BENARD
AJ PHONE
star star star star star
The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
X
Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
star star star star star
The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
S
Sephora RADIGUET
BIC - Bureautique Informatique Communication
star star star star star
The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
A
Alexandra VOLLAIS
AJ PHONE
star star star star star
Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
C
Claudine CAILLEUX
PREDETEC
star star star star star
Very good partner who remains attentive to our customers and our company.
E
Emmanuelle BLOT
CALLINK
star star star star star
We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
S
Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
star star star star star
good advice to our customers quick response and good follow-up of files
E
Elodie DA CUNHA
OPTIMO CONSEIL
star star star star star
... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;) Our customers are always satisfied with the quality of the messages and recordings! Thanks to the whole team for their responsiveness!
G
Grégory ROBERGE
ROS TELCO
star star star star star
If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
A
Alexandra GUESNIER
AJ PHONE
star star star star star
A partnership that's lasted (almost 10 years) without a hitch! The team is top-notch and the messages are top-notch. Long may it continue in the same vein.
E
Emmanuel PIERQUET
KIWI
star star star star star
An always dynamic and pleasant team. Thanks to Phone Design, we've added real value to our telephony/communications operator offering. Communication with our customers is exemplary. The management tool and the interface for the end customer are just as impeccable. We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
S
Sandra VIALANEIX
PRISMATEL
star star star star star
7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
N
Nicolas SALLARD
VOXEA
star star star star star
Very responsive and in tune with our customers
C
Cyril BERGEREAU
SETIPP
star star star star star
Very good partner, flexible and very responsive. I recommend it.
L
Lucette JULLIAN
NAPSIS GROUPE
star star star star star
Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
P
Pascale NAVARRO
MS COM RHONE ALPES
star star star star star
WITH PROFESSIONAL AND FRIENDLY CONTACTS
J
Jérémy PERCET
CAL IT
star star star star star
Studio I've been working with for 12 years now. efficiency and professionalism. The whole team is really pleasant.
P
Patricia PICON
ARTELCOM GRAND SUD
star star star star star
The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
F
Florence GARNIER
WAYCOM GROUPE ADISTA
star star star star star
The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
H
Hédia FILALI
KOESIO AURA TELECOM VALENCE
star star star star star
Efficiency and speed of processing our requests
N
Nicolas QUINET
VODOLIS
star star star star star
Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
N
Nicolas BONNET-GERTHOUX
TECH ONLY
star star star star star
Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
D
Diégo PREVOST
UNITED TELECOM OUEST
star star star star star
A friendly and very professional team responding to all our requests and offering very good customer follow-up.
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Canadian Office
1455, rue Drummond, bureau 2B
Montréal (Québec) H3G 1W3
Monday to Friday,
9 a.m to 12 p.m and 2 p.m to 6 p.m (UTC +1)
Our expertise
Phone Design, recording studio, expert in telephone greetings and sound communication
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