Telephone reception for multi-site companies and franchises

We design offers adapted to the needs of franchises and multi-site companies, to take into account the organizational specificities and expectations of each network.

Costs, optimization of internal resources, brand image… centralized management of telephone communications offers many benefits in many ways:

Enhanced customer experience

Telephone is the most popular mean of contact for customers who want to contact a company. Your customer experience is at stake! With a harmonized telephone reception for your headquarters and subsidiaries, you build a consistent sound identity. Brand recognition benefits from it, as does the effectiveness of communications with your callers.

Save time and optimize resources

Coordinating site-specific greeting messages can quickly become a complex and time-consuming task. Outsourcing and centralizing the recording of phone messages frees your teams from the repetitive and time-consuming tasks of creating or updating them. Headquarters can focus on strategic goals, while subsidiaries benefit from operational support that simplifies their daily lives.

Cost reduction

Streamlining costs is a major challenge for multi-site companies. Shared management reduces expenses related to the creation and distribution of greeting messages. Common content, such as music or standardized scripts, is shared across the entire network.

In addition, you can choose to add royalty-free music to your messages, or better yet, a custom sound creation with Music Unique. This approach is particularly advantageous for large networks, where each site can save recurring costs associated with music rights collecting companies, without sacrificing sound quality!

Flexibility and responsiveness adapted to each site

Promotions of a local or seasonal offer, communication on schedule changes or a new national campaign launch… the needs of a franchise network are constantly evolving. Shared management offers increased responsiveness because it facilitates the fast deployment of messages across all sites.

Each site keeps the possibility of adapting certain content to its local specificities, without compromising the overall harmony of the communication. Campaigns can be adjusted in a very short time.

Chossing between a centralized or more autonomous management is based on strategic and organizational priorities. Each method offers advantages, which meet various objectives such as harmonization of communication, local responsiveness or even simplification of coordination. So, should everything be managed from headquarters or should each site address its customers with its own signature? The answer depends on your vision. Here are some answers.