Today, marketing is no longer limited to images or words. Sound, with its ability to convey emotions, is becoming a remarkable and noted ally in the world of marketing. Sound marketing is establishing itself as a winning strategy for brands that aspire to reach their audiences in a deeper and more memorable way.
What is sound marketing?
Part of sensory marketing, sound marketing focuses on hearing, a very special sense that can directly convey emotions and perceptions. Far from being a simple musical prettiness, this approach is a real strategy that immerses the customer in an emotional experience . Through carefully chosen melodies, tempos, rhythms and voices, sound marketing conveys subtle messages that go beyond words and create a direct connection with the public.
Imagine yourself in a store where music surrounds you and creates a pleasant atmosphere – it accompanies you, reinforces your well-being, and almost naturally encourages you to explore further.
It is precisely this sound atmosphere that allows a brand to stand out, to inspire a feeling of familiarity and to enrich the experience. Sound marketing is therefore this power to discreetly influence attachment to a brand and improve the customer journey.
Need to create a music for your sound marketing strategy?
Music has a remarkable power: it acts directly on our emotions , influences our state of mind without us even being aware of it. When you call a company and hear a soothing or rhythmic melody, your entire feeling is adjusted. This sound experience can arouse joy, a touch of nostalgia, or even a pleasant surprise, emotions that make a moment unique and memorable. Music stimulates positive reactions , also activates dopamine, this famous « happiness molecule », which promotes a feeling of well-being. Results are, you feel good, relaxed, ready to wait for an advisor to greet and engage with you in a positive state of mind.
But the influence of music goes even further. It can change our behavior, for example by encouraging us to stay longer in a room or to perceive the waiting time as shorter. This phenomenon has tangible effects on our purchasing decisions. In a pleasant sound environment, customers are often inclined to buy more, and the average cart amount can thus be increased. Music thus becomes a discreet but powerful element that reinforces positive perceptions of a place or a brand, inviting us to come back to live this pleasant experience again.
What are the benefits of sound marketing?
Sound marketing has unique assets to strengthen the bond between the brand and its customers. It thus presents different advantages:
Loyalty
When you enter a store where music creates a pleasant atmosphere, you are more likely to return. Around 70% of consumers say they want to revisit stores that offer them a pleasant sound experience. A well-designed sound environment therefore becomes a major asset for loyalty, because it transforms each visit into a pleasant experience, and invites customers to come back to enjoy this atmosphere.
Improving customer experience
Sound marketing accompanies the customer throughout their journey with the brand, from the first discovery to the final purchase. By offering customers a soothing or dynamic sound ambiance, the brand creates a specific atmosphere, promotes a positive state of mind and a feeling of comfort. This increases customer engagement, who feels more confident and more inclined to explore and buy.
Memorization effect
A musical composition such as a sonic logo can be as recognizable as well as a visual logo. Through sound marketing, a brand can instantly associate a jingle, a melody or even a voice with its identity. This sound memorization effect allows customers to make the connection between original music and a brand, which makes it easier to recall in any situation. It is an effective way to stay anchored in the public's memory.
Differentiation
Standing out is a challenge for every brand. Sound marketing allows for this differentiation through memories and emotions associated with sound. A unique sound identity makes the brand recognizable, even without visuals, and helps establish an original positioning in the minds of customers.
Increased sales
A lot of studies agrees with the effect of music on purchasing behaviors. By choosing immersive music, the brand captures the attention of customers and encourages them to stay longer in store, which therefore influences the average cart. For example, it has been proven that slow tempo music encourages relaxation and invites customers to linger, which leads them to additional purchases.
Positive brand image
As we will see later, sound marketing can also be intended to be part of a brand's sound identity. This sound environment is designed to express the values and universe of the brand or company. The purpose is to project a positive image, generate trust and attachment.
Complementarity with other communication strategies
Sound marketing also has the advantage of being associated with other means of communication. It thus fits perfectly into a global marketing strategy. Music can indeed accompany other media and supports, such as video advertisements, telephone greeting messages or digital supports. This complementarity maximizes the impact of the images and messages to be conveyed.
Many applications
Sound marketing can be implemented in many ways. Here are some tangible examples of applications:
Radio and video advertising: through the use of jingles or music in commercials to build brand recognition and capture the listener's attention.
On hold music: Waiting on the phone has never been a pleasant activity, but well-chosen music reduces this frustration. It makes the wait more bearable and prepares the customer for a more peaceful exchange with the advisor.
In-store sound ambiance: by broadcasting playlists and music specially adapted to the brand identity and the type of customers. For example, dynamic music for a sports brand or softer tracks in a wellness area.
Events and trade shows: a carefully crafted sound ambiance and background music during presentations help immerse participants and reinforce the experience around the brand.
Branded podcasts: Some companies create podcasts to convey values or talk about their expertise, with sound elements (credits, transitions, signatures) that accompany each episode.
Sonic Logo: In just a few seconds, a jingle or distinctive sound can become the sonic symbol of a brand. This sound logo acts as an auditory signature, easily recognizable and allows customers to immediately connect a sound to a brand.
User interface sound: In apps or websites, specific sounds indicate certain actions or transitions, such as the click of a button, the successful completion of an action, or a notification.
Sound marketing actively participates in building a strong and memorable brand identity. Through a consistent sound identity, you give an audio dimension to your image, an imprint that your customers will recognize and spontaneously associate with your company.
Composed of different elements such as sound logo, brand voice and sound charter, this identity anchors the brand in the minds of consumers.
A sound universe strengthens the relationship between the brand and its audience. Each sound becomes an extension of the visual identity, a new communication channel to reach the public and optimize the visibility of the brand.
For more than 20 years, Phone Design, an agency specializing in sound identity, has been supporting companies in their sound communication. We bring together sound and marketing specialists to accompany your communications with music, such as telephone reception or your advertisements.
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BEST TELECOM ET RESEAUX
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FACTORIA TELECOM
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CAL IT
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VODOLIS
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TECH ONLY
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AJ PHONE
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AJ PHONE
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SETIPP
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WAYCOM GROUPE ADISTA
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FOLIATEAM APPS2COM
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KIWI
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JS TECHNOLOGY
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ATELSYS
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KOESIO AURA TELECOM VALENCE
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KOESIO BOURGOGNE FRANCHE COMTE
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KOESIO AURA TELECOM ST ETIENNE
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NAPSIS GROUPE
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HEXACOM RHONE-ALPES
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CALLINK
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Sandra VIALANEIX
PRISMATEL
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7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
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Elise BENARD
AJ PHONE
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NORETTES COMMUNICATION
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ROS TELCO
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ALSATIS
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VIST AND COM
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MS COM RHONE ALPES
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UC TELECOM - ERIZON CLOUD
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ARTELCOM GRAND SUD
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UNITED TELECOM OUEST
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CTR
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OPTIMO CONSEIL
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Anne DUBOIS
KOESIO AURA TELECOM VALENCE
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TELERYS COMMUNICATION
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VOXEA
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KOESIO AURA TELECOM ECHIROLLES
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SEE SERVICE EXPERT ENTREPRISE
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