3 reasons why email automation boosts your Studio performance
Eric DELAHAYE CEO
Digital marketing has taken a prominent place in Phone Design's business strategy. Among the implemented tools we develop emailing for your customers in order to anchor the process of updating their telephone greeting messages in their habits, all year round.
Which are the targets of our automated emails?
First, if you have decided that your clients should not receive our newsletters, be assured they won't. However, if you have authorized us to send marketing emails, these are targeting clients for whom we have produced messages, and who are passives or promotors. (depending on the Net Promoter Score they have allocated). The retained clients and the ones who subscribed to Studio services represent the rest of the target.
Reason n°1 – More efficient sales teams thanks to a better follow up.
Our digital marketing policy enables us to take care of our audience. Far from aggressive processes, we are at the opposite of «hunting» methods dedicated to sell at all costs. The recipients of our emails are carefully chosen, and some can be prioritized according to the themes of pre-established scenarios.
Reason n°2 – Customization and an extensive targeting to enhance loyalty
The behavior of each client is examied with care to re-calibrate campaigns according to the witnessed results. Our teams can intervene with greater precision thanks to their extensive knowledge of the client's profile.
The forms integrated to the various contents shared with your clients contribute to enrich the harvested data and enable us to upgrade the targeting and customization of the following subjects to be sent. In the firing line, a sublimed client experience: make your clients feel that they are unique contributes to their retention, and that's a win-win.
Our digital marketing gives us the opportunity to take our time. The bond that we have with your clients is gently cultivated over months. Their needs remain at the center of the story, and our relationships are nurtured thanks to marketing automation, which raises awareness little by little about the stakes of messages updating. We tend to give worth first, to sell at the right time after that.
That's the reason why time is an unquestionable asset. It offers the opportunity to adjust our segmentation throughout the implemented scenarios and the relationship with your clients, as a good wine improves with time.
Reach our goal gently with a straightforward protocol.
«It’s always the same movements. First the left leg, always. Sock, shoe. Then the right leg». Just like the famous French soccer player Zinedine Zidane who revealed the secret of his mental preparation, the Studio also has its ritual for email automation. It surely is less graphic, but not less efficient!
We identify key topics and establish the corresponding arguments
A content that we wish qualitative is produced
The target is defined
The scenario and its automation are programmed
The activity is monitored: which contact has opened the email, has clicked, or hasn’t done any of these actions
This is not (yet) time to sell, we offer extensive worth
We present our offer to your client when he is identified as ready to make a purchasing decision.
The fact that our email marketing relies on targeted scenarios, sent at the right time to the right contact thanks to automated processes, makes it the key tool to achieve client retention. This soft marketing gives them access to an ultra-personalized experience. The acquired knowledge strengthened by each contact with them, sets the updating of their messages as a reflex. At the end of this virtuous chain, are your Studio turnover and your clients’ satisfaction being boosted.
An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
L
Ludovic DESCHAMPS
NORETTES COMMUNICATION
starstarstarstarstar
Teams always available when needed. It would be great if the customer could order his studio messages himself online.
A
Angèle SPALLETTA
ATELSYS
starstarstarstarstar
It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
F
Franck GUIGNAND
ALSATIS
starstarstarstarstar
We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
D
David MARCH
E-MSN
starstarstarstarstar
Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
G
Grégory ROBERGE
ROS TELCO
starstarstarstarstar
If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
A
Alexandra GUESNIER
AJ PHONE
starstarstarstarstar
A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
N
Nicolas QUINET
VODOLIS
starstarstarstarstar
Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
V
Virginie TOURLAN
FOLIATEAM APPS2COM
starstarstarstarstar
7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
F
Florence GARNIER
WAYCOM GROUPE ADISTA
starstarstarstarstar
The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
X
Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
starstarstarstarstar
The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
V
Valery LALAUS
UC TELECOM - ERIZON CLOUD
starstarstarstarstar
5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
C
Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
starstarstarstarstar
Team always available and pleasant
C
Cyril BERGEREAU
SETIPP
starstarstarstarstar
Very good partner, flexible and very responsive. I recommend it.
D
Diégo PREVOST
UNITED TELECOM OUEST
starstarstarstarstar
A friendly and very professional team responding to all our requests and offering very good customer follow-up.
E
Elise BENARD
AJ PHONE
starstarstarstarstar
The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
S
Sébastien LOSTE
TELERYS COMMUNICATION
starstarstarstarstar
A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
S
Sandra VIALANEIX
PRISMATEL
starstarstarstarstar
7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
N
Nathalie BRICE
FACTORIA TELECOM
starstarstarstarstar
A highly professional team. Very pleasant and responsive staff. No problems. They are great!
N
Nicolas BONNET-GERTHOUX
TECH ONLY
starstarstarstarstar
Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
A
Assala BELIER
HEXACOM RHONE-ALPES
starstarstarstarstar
Available, efficient, very friendly, and cheerful teams.
J
Jérémy PERCET
CAL IT
starstarstarstarstar
Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
C
Cécile FRONCZAK
CTR
starstarstarstarstar
I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
S
Sephora RADIGUET
BIC - Bureautique Informatique Communication
starstarstarstarstar
The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
P
Pascale NAVARRO
MS COM RHONE ALPES
starstarstarstarstar
WITH PROFESSIONAL AND FRIENDLY CONTACTS
J
Jennifer DROZ
JS TECHNOLOGY
starstarstarstarstar
A quality service with a receptive and competent team. It is always a pleasure to work with you.
N
Nicolas SALLARD
VOXEA
starstarstarstarstar
Very responsive and in tune with our customers
S
Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
starstarstarstarstar
good advice to our customers quick response and good follow-up of files
P
Patricia PICON
ARTELCOM GRAND SUD
starstarstarstarstar
The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
E
Emmanuelle BLOT
CALLINK
starstarstarstarstar
We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
S
Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
starstarstarstarstar
A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
M
Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
starstarstarstarstar
As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
H
Hédia FILALI
KOESIO AURA TELECOM VALENCE
starstarstarstarstar
Efficiency and speed of processing our requests
E
Elodie DA CUNHA
OPTIMO CONSEIL
starstarstarstarstar
... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
F
Florian DEZERE
VIST AND COM
starstarstarstarstar
The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
N
Nathalie VINTI
BEST TELECOM ET RESEAUX
starstarstarstarstar
We've been working together for several years now and we're very satisfied!
M
Morgane GESNOUIN
SVP INNOVATION
starstarstarstarstar
Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
C
Claudine CAILLEUX
PREDETEC
starstarstarstarstar
Very good partner who remains attentive to our customers and our company.
A
Anne DUBOIS
KOESIO AURA TELECOM VALENCE
starstarstarstarstar
I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
A
Alexandra VOLLAIS
AJ PHONE
starstarstarstarstar
Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
L
Lucette JULLIAN
NAPSIS GROUPE
starstarstarstarstar
Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.