We offer our Partners a handy communication tool up to meet their customers’ needs to manage their requests!
Permanently available, designed to be agile, the dedicated Partner Service messaging system allows you to reach out to your Studio advisers whenever you need them!
Yes, you read correctly: it is your dedicated advisers who answer you, and not a virtual agent! That does not affect our responsiveness, our average response time is 10 minutes!
You are of course notified of new messages on your ECHO Extranet.
A tool to save time
This messaging system is expressly dedicated to you, any reason for you to use it will obviously always be a good reason: place a simplified order, write a message, or simply say "hello" to us, it's up to you!
ECHO messaging is YOUR tool: use it for support, pre-sales or after-sales customer advice, whenever you want.
Enhanced accessibility
Find messaging in various places in your ECHO Extranet!
A general or specific message about a client, a particular production project for another: interactive messaging is duplicated everywhere in ECHO to allow you to contact us at any time, regardless of where you are on your Extranet.
Engaging a conversation between your studio contacts, your teams and your clients is simple with ECHO messaging, which offers a three-way management of exchanges, for total transparency and fluidity appreciated by all stakeholders.
Teams always available when needed. It would be great if the customer could order his studio messages himself online.
S
Sephora RADIGUET
BIC - Bureautique Informatique Communication
starstarstarstarstar
The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
A
Alexandra GUESNIER
AJ PHONE
starstarstarstarstar
A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
D
David MARCH
E-MSN
starstarstarstarstar
Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
C
Cyril BERGEREAU
SETIPP
starstarstarstarstar
Very good partner, flexible and very responsive. I recommend it.
N
Nathalie VINTI
BEST TELECOM ET RESEAUX
starstarstarstarstar
We've been working together for several years now and we're very satisfied!
S
Sandra VIALANEIX
PRISMATEL
starstarstarstarstar
7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
C
Cécile FRONCZAK
CTR
starstarstarstarstar
I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
A
Assala BELIER
HEXACOM RHONE-ALPES
starstarstarstarstar
Available, efficient, very friendly, and cheerful teams.
V
Virginie TOURLAN
FOLIATEAM APPS2COM
starstarstarstarstar
7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
E
Emmanuel PIERQUET
KIWI
starstarstarstarstar
An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
S
Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
starstarstarstarstar
A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
C
Claudine CAILLEUX
PREDETEC
starstarstarstarstar
Very good partner who remains attentive to our customers and our company.
A
Angèle SPALLETTA
ATELSYS
starstarstarstarstar
It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
N
Nicolas BONNET-GERTHOUX
TECH ONLY
starstarstarstarstar
Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
J
Jérémy PERCET
CAL IT
starstarstarstarstar
Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
F
Franck GUIGNAND
ALSATIS
starstarstarstarstar
We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
H
Hédia FILALI
KOESIO AURA TELECOM VALENCE
starstarstarstarstar
Efficiency and speed of processing our requests
N
Nicolas QUINET
VODOLIS
starstarstarstarstar
Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
E
Emmanuelle BLOT
CALLINK
starstarstarstarstar
We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
N
Nicolas SALLARD
VOXEA
starstarstarstarstar
Very responsive and in tune with our customers
S
Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
starstarstarstarstar
good advice to our customers quick response and good follow-up of files
P
Patricia PICON
ARTELCOM GRAND SUD
starstarstarstarstar
The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
E
Elise BENARD
AJ PHONE
starstarstarstarstar
The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
X
Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
starstarstarstarstar
The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
M
Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
starstarstarstarstar
As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
N
Nathalie BRICE
FACTORIA TELECOM
starstarstarstarstar
A highly professional team. Very pleasant and responsive staff. No problems. They are great!
P
Pascale NAVARRO
MS COM RHONE ALPES
starstarstarstarstar
WITH PROFESSIONAL AND FRIENDLY CONTACTS
D
Diégo PREVOST
UNITED TELECOM OUEST
starstarstarstarstar
A friendly and very professional team responding to all our requests and offering very good customer follow-up.
G
Grégory ROBERGE
ROS TELCO
starstarstarstarstar
If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
A
Anne DUBOIS
KOESIO AURA TELECOM VALENCE
starstarstarstarstar
I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
S
Sébastien LOSTE
TELERYS COMMUNICATION
starstarstarstarstar
A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
F
Florian DEZERE
VIST AND COM
starstarstarstarstar
The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
M
Morgane GESNOUIN
SVP INNOVATION
starstarstarstarstar
Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
C
Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
starstarstarstarstar
Team always available and pleasant
J
Jennifer DROZ
JS TECHNOLOGY
starstarstarstarstar
A quality service with a receptive and competent team. It is always a pleasure to work with you.
F
Florence GARNIER
WAYCOM GROUPE ADISTA
starstarstarstarstar
The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
V
Valery LALAUS
UC TELECOM - ERIZON CLOUD
starstarstarstarstar
5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
A
Alexandra VOLLAIS
AJ PHONE
starstarstarstarstar
Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
E
Elodie DA CUNHA
OPTIMO CONSEIL
starstarstarstarstar
... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
L
Lucette JULLIAN
NAPSIS GROUPE
starstarstarstarstar
Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
