Writing, Text Suggestions

Experts to write your customers' messages

Most of the time, our Customer Service team completely prepares the texts of your customers' messages, for whom starting from a blank page can be difficult.

We directly adapt the writings to:

• information collected during our conversations (organization, tone, style)


• the specific functions of each message (welcoming, waiting, closing, etc.)


• the technical restrictions you transmitted us

We inform your customers about a certain number of restrictions such as:

• Prefer positive sentences (invite to wait rather than ask not to leave)


• Design a funnel IVR by limiting the number of choices


• Think about giving specific times when customers can call back in the event of a closure


• Communicate useful information on messages to unclog their reception…

Your client then goes to his Client Area where he checks and possibly modifies our text proposals.

Of course, it is up to him to make the final decision on the text. If he validates his texts without specific callback times on his answering machine, with a simple waiting sentence for his on hold message, we will never go against his will. The Studio proposes, the client chooses!

Thus, more than sound quality for their message, as well as the guarantee of relevance of the texts in their messages, we offer your customers a precious element: saving time, even if they wish to remain independent! We provide them with a Text Library which lists hundreds of editorial proposals according to the type of message, the client's activity, etc.

Adujusting our speech to each client

Each counselor puts on his detective jacket to analyse the identity of each client to understand each company: its particularities, the first image that he wants to convey to his own callers, ...

A pharmacist will not communicate with his customers in the same way as a national construction company.

A family business in Southern Spain will not communicate in the same way with its customers as a big brand company located in Canada.

The messages must reflect their daily life, they must look like them, with the professional expertise of the studio!

We also take a look at the previous messages ordered by your customers, because they can bring useful content on a new request.

Here, it is our experience that makes the difference.

Reach beyond your customers' expectations

Your customers often have little time to devote to produce their messages.

We explain to them the importance of their telephone reception in their communication strategy and their company’s image : effective and well-designed messages serve their interests. We do know though that this awareness is gained over time and part of the loyalty process.

This is why from our first exchanges, we support them as much as possible. And to go beyond text advice, it is not uncommon for us to also give advice on the other components of the messages, such as music and voice.

It is our responsibility to raise their awareness about the importance of this selection!

Commercial music or royalty-free music? Dynamic or rather soft?

Female or male voice?

Understanding their needs allows us to guide them towards an appropriate style and voice. The variety of our musical libraries and the diversity of our cast of actors allows us to make pre-selections that meet their expectations.

Screening of information

Your customers do not all have a dedicated communication department, nor a precise idea of what they want, but they all know their organization and the way they talk to their callers. Our discussions with them are driven to answer the following questions:

• What kind of society? What type of clientele?
• What image do they want to give to their callers?
• What is the mindset of the leader? Staff?
• How do they deal with their callers today?
• How are they organized? Do they have a secretary? Response times?
• Are they able to manage voice messages from their customers?
• Do they communicate on the Internet, via social networks?
• What do they actually expect from their new messages?

It is according to all these elements that we will be able to advise them effectively both on the choice of the type of message they need, the type of information to transmit but also the concrete formulation of the texts which will be broadcast.

Customer experience at the center of messages

For your customers, and their own customers! We do not claim to put in place an advanced communication strategy for them, but we are keen to explain to them that they deserve to convey an appropriate, professional and quality image for their customers.

Each of their clients deserves to be properly welcomed and properly taken care of.

Sometimes it is only a matter of saying that simply hearing a ringtone when they are called is disturbing. Other times, we explain to them that a possible local advertising campaign with uncertain commercial spin-offs is not worth good communication for their on hold message.

Most of the time it's about making them realize that we can prevent their customers from being annoyed or disappointed by a lack of information or poor wording while reinforcing the practical usefulness of the messages with a pleasant dimension and a positive image.

We simply remind them that while their customers are calling them, it's the perfect time to talk to them.

Valuing the telephone reception as a communication tool

Consistency between the different communication tools of your customers is essential.

This is why we are often inspired by their website, which reflects the type of information they prioritize but also the tone they use.

Then, our in-depth knowledge of each profession allows us to establish concrete suggestions to tailor texts to your customers. Our team suggests the important information to relay on the messages, depending on your customer's field of activity: a prescription scanning service for a pharmacy, the existence of free parking near the store, a change of address, a new product...

The vocabulary is of course adjusted for optimal understanding, the tone is calibrated according to the image they wish to convey, the pronunciations of their company name, their locality and any names are checked.