Personnalized follow-up

Effective and personalized follow-up for each customer

For Phone Design, advising your customers goes beyond responding to their requests when they need it to support them in their choices. It is also to guide him until the validation of his project, and even after it is set up.

Our goal? Make each client feel unique. To do this, we adapt our follow-up according to several criteria:

• Is it a new customer or a regular customer?
• At what stage of the customer journey are we?
• the type of relationship that is already established with your client, is he our only correspondent?
• the means of communication he prefers to use to discuss with the Studio
• the calendar: we take into account everyone's time requirements (dates of possible installation of equipment, holidays, high season, etc.)

We are also concerned with:

• Verification of your technical restrictions (duration of messages, I.V.R licensing, possibility of dissuasion according to the equipment installed at the customer's)
• Text conformity: consistency of meaning, grammar, etc.
• Pronunciations: names, company name, etc.

Only one focus to the Studio : the attention we pay to your client, with the aim of creating their tailor-made messages.

Reminders for quick validation

First contact systematically takes place within 24 hours following your order by telephone: this is the most conducive tool for a complete and qualitative exchange at this stage. If we are unable to reach him, we will call him back within 48 hours.

Once this first contact is established, our reminders become weekly and adapt to each client. Some are done by email, others by phone, others by text messages... Most of the time, production validations occur after a month of reminders.

Adapted follow-up your client's interests

For customers who benefit from a large number of message credits for regular updates on specific dates, recurring periods, we set up a Media-Planning with them. We are the ones who come back to them before each period of modification: we are their human post-it notes!

They are satisfied because their customers are properly informed, you are satisfied because they consume additional profit-generating messages.

During our numerous conversations, we know how to identify customers who have not clearly expressed a specific follow-up request but whose needs are real.

The performance of our ERP tools therefore allows us to send them personalized emails on specific dates to suggest that they set up a message that will be useful to them. This is particularly the case for the two major holiday periods, the end-of-year celebrations and summer.

Each email sent is personalized according to their history and their specificity.

Throughout the year and depending on the business, we send text suggestions to make them want to communicate about their activity, because everyone's seasonality is a real lever for their turnover, and yours!