Sales, Customer Retention, Quotes

Boost your Studio turnover!

Don't settle for just one order or one message.

Your salespeople are efficient in telephony, but not necessarily in selling messages, or quite simply they do not have much time to do so.

We are an expert, specialized, efficient STUDIO with a deep respect for the customer experience.

Give us the opportunity to multiply the messages of an order and to multiply the orders over time...Take advantage of the expertise of our customer service, also dedicated to the sale of sound messages for telephone reception. This service can take care of your client’s specifications and draw up the quote in your name and colors. We send you the validated customer quote, you invoice your customer 100%, we invoice you 50%.

Sales lead, Direct contact: Always White Label

Are you entrusting us with the contact of a new client, or the need of an existing client? We are committed to promoting and supporting it in the pursuit of his objectives.

A new customer contacts us directly? We are committed to verifying its telephony integrator. Is he a customer of yours? We draw up the quote on your behalf and you invoice with a 50% margin. He insists on working directly with us? We refuse, our partnership with you will always be a priority.

Finalise the sale

Once the need has been correctly identified, it is time to close the sale.

We prepare the quote:

• in your name and colors
• at the agreed rate
• with the required additional information (possible technical installation costs)

We systematically inform you of all the quotes edited to the customer, and we take care of following up with your customer until signature. And you charge!

Retaining: a major challenge

Better having one loyal customer than 2 one-time customers.

A loyal customer costs 5 to 10 times less than a new customer to conquer. Phone Design has implemented several loyalty levers for your customers.

• Quality of our follow-up
  
  Regular quality monitoring allows us to maintain a good relationship with them over time.
  
  Thanks to Media planning, we maintain this connection by allowing your customers not to forget their important dates and, by keeping in touch with them at times, we detached our service from an « only » act of purchase.


• Hyper-personalized mailings
  
  It is not only a matter of using the first and last name of the user, but of building an emotional connection by going back over the customer's experience and the interactions he has had with the studio.
  
  On each contract «anniversary», we strive to establish a more informal and emotional relationship.
  • Demonstrate the attention and interest shown to his callers
  • Generate a positive feeling of surprise
  • Convey a better image of the studio and therefore of you
  • Encourage a new purchase
  • Wake up inactive customers, even for a very long time.


• Through our marketing tools
  
  Our marketing automation tools allow us to systematize the sending of e-mails as part of our loyalty strategy, while offering a unique experience to each customer.
  
  It is based on the development of very simple scenarios according to the phase of the customer's life cycle.

The goal is simple: your client's success drives yours and ours.

We strive to capture the attention of the right people with content and a relevant message that allow us to position ourselves as an expert and trustworthy advisor, with whom they will want to interact.

Your customers must be able to benefit from the necessary help and support but also from regular and relevant suggestions to make the most of their telephone reception. They come to us on their own through all these different channels and our team builds their loyalty so that you benefit from recurring revenue.