Customer Support

A permanent and omnichannel link with your customers

Sure all your customers don’t communicate the same way, but all they care about is getting an immediate response when they have a question. Phone Design provides them with multiple ways to contact the studio.

• By phone: Monday to Friday from 9am to 12pm and from 2pm to 6pm. It is our strength. Your client waits on average less than 15 seconds before being put in touch with his adviser.


• By videoconference: Monday to Friday from 9am to 12pm and from 2pm to 6pm by appointment. Very practical when several persons are involved in the decision-making process, we then offer an appointment with a live demonstration!


• By email: 24 hours a day, 7 days a week. Preferred by 83% of customers to communicate, it is, along with the telephone, a very popular medium. Your customers can contact us whenever they want, whether or not they are in the same time zone! Our response time is less than 4 hours during our opening hours, 12 hours outside of them.


• Customer Messaging: stopping you right away, it is in priority the adviser assigned to your customer who answers him as quickly as possible ! If he is already online, his colleague takes over, always with the same objective: to focus on quickly taking care of their needs.


• Immediate Callback: when your customer browses his Customer Area and needs to talk to us, he can request an Immediate Callback at any time: we call back in the following minutes.

More and more customers are digital natives but still a certain number want to speak to a human being and not a machine. And even if Generation Z avoids talking on the phone, they still want personalized, authentic and efficient service.

Delighting your customers

Satisfying your customers is good, and delighting them is even better!

For Phone Design, the customer experience is not just a marketing formula...

90% of customers who have a bad customer relationship experience give up on a brand: none of that with us! We know that a good customer experience now is the main focus of all other selection criteria, including price and product quality.

Our main goal is to satisfy your customers by guiding them as best as possible in the making of their messages, because thanks to an efficient telephone reception, this satisfaction will «slide» towards their own customers.

By listening to them, our team reassures them that their needs are taken care of by providing them with relevant answers. We never leave your customers on their own.

And then, for us, what also matters is to make them have a good time.

First we show them that putting themselves in the shoes of an artistic director (to choose a music and voice in particular) is rather entertaining, but above all our team is also recruited on criteria of empathy, with an natural sense of service and good humor.

Enjoy our team's talent

Our Customer Service, expert in advice and the production of sound messages, accompanies your customers punctually or throughout the year.

We design messages that look like them, suitable to their situation and the equipment you proposed them. They are guided throughout the process, from choices to validation.

Your clients entrust their projects, describe their company, their environment, their goals; our advisers collect, analyze and creatively design the messages they want to send to their callers.

Our skills to advise with excellence

• careful and empathetic listening: this is essential to put yourself in the shoes of your caller and really understand the ins and outs of his problems and the frustration felt.


• a personalized relationship: a customer is unique and must feel it.


• flawless politeness: even when facing customer criticism.


• great reactivity: speed is very important.


• proactivity: anticipation is a sign of great professionalism and commitment.


• services that go beyond expectations: to provide distinctive added value, a source of competitive advantage. Important: «real» contacts with humans are somewhat reassuring in a world where digitization is dematerializing relationships. We must not hide behind our tools… They only exist to facilitate and impress!