Messages editing

Sound quality first, a «Haute-Couture» sound studio

The heart of the engine at Phone Design, are the greeting messages delivered to your customers every day. Extreme care is taken in each message production to meet the requirements of our mixing process, in our soundproof studio provided with the latest sound mixing software.

Our production team uses its talent and skills to provide you with messages of impeccable quality. Broadcasting on different telephone standards means responding to a certain number of technical restrictions to which the mix must imperatively adapt to ensure sound excellence.

But for real, what is a well-mixed message?

• A text volume specifically adapted to the background music.


• Messages that are properly looped (especially if they are asynchronous like an on hold message), in order to avoid cuts within the musical phrases.


• Harmonization of settings throughout production.

An efficient and rooted process

Once recorded and before going through the Mixing process to our Production team, each text recorded by our artists is carefully examined to verify compliance: pronunciations and intonations are scrutinized to ensure that your customers' requests are met.

We then initiate the mixing process, consisting of assembling music and text in a harmonious way:

• Volume is adjusted.


• The voice is processed in a unique way to adapt the settings to the vocal specificities of the artist.


• The texts are cut out and spaced out for pleasant listening, and to leave enough time for the correspondent to understand the message.


• Various sound effects, particular timing,... the specifications communicated by your client are scrupulously followed for each mixed production.

Excellence through technicity

Each sound file is processed in 44khz 16-bit wav, which is the sound quality of a compact disc. To achieve a flawless mix adapted to the particularities of telephone broadcasting, our sound engineers use a clever mix of several Plug-In:

• Equalizer: it allows you to modulate and delete some unwanted frequencies in order to avoid any crackling once the message is installed.


• DSR: removal of «hissing», like in a sentences such as «what is this snakes that hisses on our heads».


• Compressor: it reconciles volumes that are too high with those that are too low to find the right balance that will avoid very unpleasant sound peaks.


• Limiter: it avoids saturation by deleting frequencies beyond an acceptable threshold for telephone broadcasting.

Finally, the files delivered to you faithfully respect the message durations:

• 16 seconds for a greeting message (equivalent to 4 ringtones)


• 1.59 minuts for an on hold message


• «Text duration» for all other types of messages such as I.V.R, answering machines, vocal guides...