Delivery time

Goal: Spread the messages FAST and WELL

Once your client decided on texts, music and voice, his only urge is to have their messages installed on their phone as quickly as possible.

This is why Phone Design undertakes to respect the shortest possible transmission time, so that your technical teams receive the sound files to be able to configure everything according to the wishes of the customers.

An ultra-fast and reassuring service

That's it ! The messages have been recorded and listened to by your customers so that they can check their conformity and suitability to their image.

Therefore, two scenarios:

• Either your customer is fully satisfied with his messages and validates the listening file on his Customer Space. We then deliver to all recipients within 4 to 24 hours, depending on your customer's validation time.


• Either your customer is temporarily unavailable or has not taken the time to listen to his messages, and you consider it important not to delay the commissioning process. On your behalf, we can deliver to all recipients.

This second case has no impact on our after-sales service policy. If your customer made a mistake or wants artistic adjustments, we make the changes and deliver to you again under the same conditions.

What if a telephone system is urgent?

Aware that everyday life is made up of special cases, we adapt to all circumstances. Our goal is to meet your needs and the specific needs of your customers.

Upon prior request upstream, or a simple call from you or your client, we can deliver the messages as soon as the editing is finalized without going through the listening file stage. Of course, their compliance is systematically checked.

We know that during certain times of the year (especially Christmas and summer holidays), despite all our efforts to anticipate during our follow-up, some customers wish to create and broadcast a specific message to announce that they are closed, sometimes in a hurry. We are able to set up appropriate processes with you.

Naturally, when your client tells us the desired dates for the commissioning of one-off messages (moving, leave, promotional offer, etc.), we clearly relay the information on the delivery email you receive from the Studio.

Clearly, we adapt to each situation!

A simple mail summarizing everything!

What exactly is a delivery?

It is mainly an email with all the useful and practical information, such as:

• The production number
• Your order reference
• The name and contact of your client
• The indication of the type of delivery: has your customer validated the listening of his messages or is it an automatic delivery within 48 hours?
• Any commissioning instructions communicated by your customer
• Any specific information if it is a new delivery following a request for after-sales service

You will also find in this email a download link for each message in the desired format (for security reasons, the validity of this link is limited in time).

Choose the appropriate format for your client and download the ZIP file!

Finally, you will be able to clearly identify each message thanks to the specific names of the files. Convenient in case of multi-site installation or repeated one-off messages, right?

The Studio gives you the possibility to download a delivery slip, or the Royalty Free Music Certificate if your customer needs to justify that he does not have to pay a royalty regarding the broadcast of its messages.

Thus, even our delivery process is «à la carte» and designed to support you in the satisfaction of your customers.