Management of requests and Validation of Productions

Are you a natural independent person?

So you chose this level of support based on this desire for independence, get it. Even without adding the skills of our Customer Service, the conformity of the messages to be produced is checked by the Studio thanks to our Administration and Sales Service. Several checkpoints are therefore planned before the recording of the productions, in order to guarantee the satisfaction of your client from the first listening:

• Texts: do the messages validated by your client match the type of messages ordered?
• Pronunciation: Company name, City, surnames, etc.
• Punctuation

It is also our Administration and Sales Service who ensures that information transmitted by your customer comply with your order (additional messages, addition of a language, etc.) and that the recording deadline is respected, considering the schedule of voice-over actors.

Of course, we systematically come back to you if necessary, especially when the production validated by your customer requires your technical approval.

You choose the studio support Soon

Because this is the support you need, you wanted our team to play role in supporting your customers for the production of their telephone messages.

At the end of the advising phase and just before recording, our Customer Service takes care of the conformity of the messages to be produced.
The quoted factors above are checked again and your customer is contacted again if his messages need to be brought into compliance.
If he asks us for an additional message or language, the Customer Service team then passes on to the Partners Service who contacts you to validate the additional order.

In this case, you can either:

• Ask us to edit a quote in your name and colors
• Decide to directly manage this request with your client

In both cases, the Studio puts the order on hold until receipt of the customer's quote in the first case, or your additional order in the second case.

Once all this has been validated, the studio records the messages within 48 hours (working days) before submitting a listening to your client. He can thus ensure himself the compliance of the recorded messages with his the intrusctions he gave as well as the quality of the file before initiating delivery.