Telephone greeting messages for town halls

Each town hall or administration has unique needs. At Phone Design, we offer fully customizable services, tailored to different public sector services and requirements. Our goal is to provide telephone reception solutions that reflect the specificities and image of each administration we serve. We put all our know-how at the service of your telephone reception:

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  + 20 years of experience as a recording studio
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  Support for writing scenarios and texts
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  Professional voice-overs actors to interpret your messages thanks to a cast of 32 actors
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  A large music library of commercial and royalty-free music

Listen below to examples of telephone messages created by our studio for the public sector:

Facilitate access to your services

Itemize your reception procedures

Promote a new service

Highlight cultural activities

Keep in touch outside opening hours

The telephone reception is the first point of contact between a town hall and its citizens. It is therefore not surprising that more than 70% of French people have used the telephone to contact public services over the last 12 months, according to a report produced by the interministerial directorate for public transformation.

Reasons to call are many and diverse: urban planning, public roads, school life, citizenship, cultural activities, birth, security... Faced with this, the challenges are numerous. Telephone reception must adapt to the diversification of means of communication, the increase in the volume of calls and the complexity of the requests received.

Furthermore, telephone and physical reception are frequently linked, the physical reception agents being generally the same as those who answer the telephone…

In this context, we understand better why the use of telephone greeting messages can relieve this staff, by more efficiently managing incoming calls and users' telephone journeys. These take over during waits or unavailability and allow call flow to be better managed. Their objective is to limit frustration, reduce the feeling of waiting and reduce the feeling of abandonment experienced by users when they do not receive the expected assistance.

Thus, optimizing telephone reception becomes a fundamental component for enhancing the image and efficiency of public services.

During periods of waiting or unavailability, it is therefore important to maintain contact with your constituents. For example, using an answering machine is an effective way to inform callers about peak times or busy lines, while inviting them to call back later or use other communication channels.