Telephone greeting and IVR solutions for pharmacies

In the competitive world of pharmacies, standing out also requires quality telephone reception. With over 20 years of experience, we help pharmacies create messages that make a difference.

We skillfully combine expertise and creativity to create messages that capture the essence of your pharmacy, its values, and its dedication to patient health and well-being. At the same time, these messages’ purpose is also to promote your services and products, to transform each call into a business opportunity.

Imagine a welcoming melody resonating at the end of the line: this is what our musical library offers, rich in thousands of royalty-free or commercial titles. This music is the perfect background for texts performed by captivating voice-over actors who add credibility and professionalism to your ads. And good news, our team is made up of 32 professional actors and actresses ready to bring your messages to life with accuracy and passion.

Listen below to examples of telephone messages created for pharmacies by our studio:

Ease call management

Increase the impact of your special offers

Promote your innovations

Highlitght your website

Share valuable information with your customers

For pharmacies, telephone greeting messages should not be a simple formality. Your telephone reception is a strategic communication space. There is a lot of information that can be communicated and updated throughout the year. For example:

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  General information and hours: communicate on opening hours, including special hours for holidays or weekends.
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  Specific services: present the services offered such as pharmaceutical consultation, home delivery, your click & collect service or vaccination services.
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  Emergency context: a message guiding customers on what to do in the event of a medical emergency.
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  Health Education: deliver educational messages on common health topics, such as prevention, nutrition, or tips for managing specific health conditions.
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  Availability of on-call pharmacies: inform customers about on-call pharmacy options or emergency services available outside of regular opening hours.
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  Health advice and prevention: share practical advice on public health topics, such as preventing seasonal illnesses or vaccination reminders.

By integrating personalized messages into pre-answer or hold messaging systems, pharmacies can also optimize customer waiting time to disseminate key information. These systems enable smoother call handling and ensure customers quickly receiving the information or help they need.

Telephone reception also serves as a barometer to measure customer satisfaction. By listening and responding to customer concerns or queries, pharmacies gather valuable feedback to improve their services and products.