Telephone greeting messages for veterinary clinics

In a veterinary clinic, the telephone is the first point of contact between your team and pet owners.

Times when your teams are busy or in consultation make it difficult to manage all incoming calls. The different messages on your telephone reception then act as a true extension of your customer service. They ensure that each call receives appropriate attention.

Veterinary clinics must respond to a variety of situations: appointment requests, questions about emergencies or animal health, or even post-op follow-ups. A welcoming message provides an immediate answer to customer questions, reassures them about the processing of their call and offers them suitable solutions.

They convey the most important information such as schedules or instructions, to free up valuable time for your staff.

A personalized message also aims to promote your services such as dental care or specialized consultations. Thus it strengthens customer relations and increases the potential revenue of your clinic.

Listen to some examples of phone messages created by our studio specifically for vets:

Handle calls efficiently

Give advice

Be innovative

Talk about your new services

Keep your customers informed at all times

Appropriate phone messages for a veterinary clinic should meet customer expectations and provide them with useful and reassuring information. Here are some types of information that can be communicated to improve customer experience and call management.

• Unplanned Closures: Inform customers of sudden closures, such as those due to the weather. Provide clear instructions for rescheduling their appointment or getting emergency assistance.
• Special Hours: Communicate schedule changes during holidays or special events to avoid confusion and allow customers to plan their visits accordingly.
• Prevention messages: for example, inform dog and cat owners about the risks associated with fleas and ticks, and give recommendations for effectively protecting their companions.
• Announcing a new veterinarian: Introduce a new team member by detailing their background and skills to build client trust with the team.
• Dental Care Promotion: Use these messages to highlight special offers on dental care, and encourage owners to schedule appointments for their pets' well-being.