Telephone reception occupies a central position in dental practice communication. The first interface between the patient and the office, it lays the foundations of a relationship of trust and professionalism. Create high-quality telephone greeting messages that reflect your commitment to excellence and greet each patient with warmth and care.
Improve the telephone reception of your dental office with Phone Design
For more than 21 years, Phone Design has supported health professionals and dental practices in the creation of professional telephone greeting messages.
We offer a cast of 32 professional actors and a rich catalog of several thousand songs to create answering machines, welcoming messages, IVR and on-hold messages. Our complete and personalized solution adapts to the needs of dental care centers.
Examples of telephone greetings for dental offices
Listen below to examples of telephone messages created for dental offices by our studio:
It's Dental Health Month, Treat Yourself to a Spring Cleaning
APRIL
MAY
music_note
Musical updating of your messages
You can now make your appointments directly on our website
JUNE
AUGUST
The office is closed for annual vacation from ... to ...
Our new latest technology equipment concerning...
SEPTEMBER
OCTOBER
music_note
Musical updating of your messages
Too much Halloween candy? For any emergency please..
NOVEMBER
DECEMBER
Do you know about dental alignment? Ask Santa to...
What is the strategic importance of telephone reception for a dental office?
Imagine walking into a dental office and being greeted by radio silence. Uncanny, isn't it? This is exactly the impression a patient might have with a sloppy telephone reception. A professional greeting acts like the secretary's warm smile, but through the telephone. It informs the caller, with courtesy and professionalism, that their call is important, even if no one can answer immediately.
The first impression is the one that counts, they say. For a dental practice, the telephone reception is the first meeting with the patient. A well-thought-out and professional welcome demonstrates the respect that the office has for the time and well-being of its patients. It is the promise of a careful and attentive bond, which lays the foundations for a successful relationship.
Telephone reception is a vital artery for the reputation of the firm. It is a loyalty tool and can tip the scales for a patient who is hesitant to make an appointment. This is where the magic of a memorable greeting lies: it maintains interest, reassures the client and strengthens the patient-practice relationship with each call.
What is the messages’ role:
Unclog phone lines: messages guide and filter calls, freeing up the line for emergencies.
Direct calls effectively: they guide patients to the appropriate service or provide contact alternatives if they exist, in order to avoid wasting time for everyone.
Save time: for call agents and patients alike, thanks to clear and direct communication.
Communicate useful information: such as opening hours or health protocols, essential for good management of expectations.
Do you need a telephone greeting messages for your dental office ?
Things to consider for an effective greeting message
An effective greeting message acts as the first impression left on a caller.
Carefully crafted scripts
The text must therefore be clear and accessible to ensure that the information communicated is precise and direct, without overloading the caller. In just a few seconds, the messages provide useful information such as opening hours, exceptional closures or preventative advice.
Use a reassuring voice
Slow articulation and a calm tone contribute to better understanding and establish a reassuring atmosphere from the first moments of the call. This is why we recommend that you always use professional voice-over actors.
Manage emergencies
Management of dental emergencies is also to be expected. Is it possible to contact someone outside of normal opening hours? What is the procedure to follow, in case of an emergency? Which number to contact? These instructions should be explained to reassure patients of your responsiveness and commitment to providing the necessary care. This demonstrates your attention to detail and the well-being of your patients.
Select the right music
The choice of music, particularly for telephone waiting times, also plays a significant role in the caller's overall experience. It must be soothing, invite relaxation and set the first notes of a positive experience. A well-chosen melody coats the wait with a feeling of well-being, reduces anxiety and paints the image of an office that is both professional and welcoming. In other words, it is the audible welcome that whispers: « Welcome, relax, you are in good hands. »
This message plays as soon as the call is connected, even before anyone answers. He announces the name of the office and thanks the patient for his call, laying the first foundations of communication.
It plays while the caller waits. Waiting provides practical office information, dental health tips with soothing music to make the wait more enjoyable.
The IVR allows callers to navigate through a menu of options using their voice or the phone keypad. This system is ideal for efficiently directing the patient to the appropriate service or person.
He takes over outside opening hours, informs the caller that the office is currently closed and indicates the opening hours or the procedure to follow for emergencies.
Suitable for mobile communications, it provides concise and direct instructions for contacting the practice or obtaining assistance. This is a message to take into account in particular in the event of call forwarding to a mobile, or on-call mobile number.
A highly professional team. Very pleasant and responsive staff. No problems. They are great!
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Alexandra VOLLAIS
AJ PHONE
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Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
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Jennifer DROZ
JS TECHNOLOGY
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A quality service with a receptive and competent team. It is always a pleasure to work with you.
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Elise BENARD
AJ PHONE
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The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
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Sandra VIALANEIX
PRISMATEL
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7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
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Hédia FILALI
KOESIO AURA TELECOM VALENCE
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Efficiency and speed of processing our requests
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Florian DEZERE
VIST AND COM
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The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
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Patricia PICON
ARTELCOM GRAND SUD
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The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
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Elodie DA CUNHA
OPTIMO CONSEIL
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... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
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Cyril BERGEREAU
SETIPP
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Very good partner, flexible and very responsive. I recommend it.
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Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
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As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
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Emmanuelle BLOT
CALLINK
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We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
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Alexandra GUESNIER
AJ PHONE
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A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
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Cécile FRONCZAK
CTR
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I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
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Nicolas SALLARD
VOXEA
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Very responsive and in tune with our customers
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Sébastien LOSTE
TELERYS COMMUNICATION
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A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
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Ludovic DESCHAMPS
NORETTES COMMUNICATION
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Teams always available when needed. It would be great if the customer could order his studio messages himself online.
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Grégory ROBERGE
ROS TELCO
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If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
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Sephora RADIGUET
BIC - Bureautique Informatique Communication
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The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
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Nathalie VINTI
BEST TELECOM ET RESEAUX
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We've been working together for several years now and we're very satisfied!
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Nicolas BONNET-GERTHOUX
TECH ONLY
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Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
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Anne DUBOIS
KOESIO AURA TELECOM VALENCE
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I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
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Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
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The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
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Nicolas QUINET
VODOLIS
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Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
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Virginie TOURLAN
FOLIATEAM APPS2COM
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7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
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Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
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A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
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Florence GARNIER
WAYCOM GROUPE ADISTA
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The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
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Angèle SPALLETTA
ATELSYS
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It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
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Morgane GESNOUIN
SVP INNOVATION
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Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
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Diégo PREVOST
UNITED TELECOM OUEST
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A friendly and very professional team responding to all our requests and offering very good customer follow-up.
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Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
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Team always available and pleasant
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Lucette JULLIAN
NAPSIS GROUPE
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Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
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David MARCH
E-MSN
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Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
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Valery LALAUS
UC TELECOM - ERIZON CLOUD
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5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
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Jérémy PERCET
CAL IT
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Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
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Claudine CAILLEUX
PREDETEC
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Very good partner who remains attentive to our customers and our company.
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Assala BELIER
HEXACOM RHONE-ALPES
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Available, efficient, very friendly, and cheerful teams.
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Franck GUIGNAND
ALSATIS
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We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
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Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
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good advice to our customers quick response and good follow-up of files
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Pascale NAVARRO
MS COM RHONE ALPES
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WITH PROFESSIONAL AND FRIENDLY CONTACTS
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Emmanuel PIERQUET
KIWI
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An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
