In the world of hospitality, every call counts and every word makes a difference. To avoid missing a valuable booking, don't leave your customers without an on hold or a professional and well-thought voice message. A true means of communication, your telephone greetings are the first step in a successful stay, because it offers a positive impression, influences loyalty and booking rate!
Make hotel's telephone greetings perfect with Phone Design
Much more than simple communication, these messages serve to inform your customers, to build their loyalty but also and above all to present your offers and services to them. They are therefore a marketing device that should not be underestimated.
At Phone Design, we are committed to designing personalized telephone greetings that meet all of these issues, for all tourist accommodation structures: high-end hotels, independent hotels, hostels, campsites, b&b, ....
From the choice of pleasant hold on music to the selection of a warm voice-over, to helping with writing texts, we are with you from start to finish. Phone Design includes:
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A cast of 32 actors in 13 different languages
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A vast library of royalty-free and commercial music
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A team of experts at your service for support and regular updates according to the needs of your establishment
Examples of telephone greetings for hotels
Listen below to examples of telephone messages created for hotels by our studio:
Build up your customer experience from the very first contact
The welcoming message is a brief announcement playing on the first ring and informs callers that their request is being processed. In the hotel industry, this message reassures the customers from the very start of the call, conveying a feeling of responsiveness and efficiency.
On-hold message is this moment during which the customer is on hold. In the hotel industry, this wait is used to inform guests about hotel services, offers or upcoming events. This message transforms a moment of inactivity into an opportunity for communication.
The IVR (Interactive Voice Server) is a message that guides the caller to the appropriate service using a voice menu for better call management. For a hotel, this helps efficiently direct guests to reservations, customer service, or other specific services.
The voice mail or answering machine takes over when no one is available to answer, particularly outside opening hours. For a hotel, it is essential to have a personalized answering machine that provides basic information and reassures the customer that their request will be followed up quickly.
The mobile voicemail or answering machine is particularly useful for managers of hotels or smaller structures such as lodges. It ensures continuity in communication, to allow managers to remain reachable even when they are traveling or busy elsewhere.
Hotel communication outline: to better target your communications throughout the seasons
Book your Valentine's Day stays before January 19 and benefit from ...
JANUARY
MARCH
Your hotel is getting a makeover and is closed for renovations ...
We are very happy to welcome you again to our ...
APRIL
MAY
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Musical updating of your messages
Located close by the Music Festival, we offer you ...
JUNE
AUGUST
Come and discover our new back-to-school card themed after
Musical updating of your messages
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OCTOBER
NOVEMBER
We are pleased to welcome our new trilingual housekeeper.
Welcome international travelers
In the cosmopolitan world of hospitality, a "Hello" can turn into "Hello," "Hola," or "Guten Tag" in the blink of an eye. Taking care of your foreign customers is like offering a good international coffee: you have to know the right recipe. At Phone Design, we pay attention to this detail which actually is not in the hotel and tourism industry! That's why we offer greetings in 13 different native languages. .
And if you need help with translation, don't panic! Our translation service is ready to take on the challenge, and ensure that your telephone greetings are as welcoming as a universal smile.
What can a hotel communicate on its telephone greetings?
An effective telephone greeting is a powerful tool for conveying information to customers upon first contact. It should reflect your hotel’s identity and provide useful and engaging information. Here are some examples of information to include:
Greeting and Hotel Introduction: start with a warm welcome followed by a brief introduction that captures the essence of your property.
Hours and Address: let customers know your hours and address to make scheduling easier.
Your property's services: highlight the unique services and amenities your hotel offers, such as spa, pool or dining options.
Location of your hotel: such as located next to tourist attractions or closed by the train station or the airport.
Booking Instructions: provide clear information on how to make a reservation and how to submit special requests.
Event and Promotion Information: use this space to promote upcoming events or special offers available at the hotel.
Changes and new features: inform guests about recent improvements or new features at the hotel, such as room renovations, new bedding or new services.
Why do hotels need to take care of their telephone greetings?
Telephone reception is an extension of the hospitality and professionalism of a hotel establishment. It is generally the first exchange between a hotel and its customers. It thus establishes a positive first impression, essential for building a relationship of trust. One of its goals is to improve the customer experience. It provides clear and useful information, such as services offered, booking instructions, or opening hours.
A telephone greeting for a hotel should also avoid the frustration of waiting. The music chosen soothes and pleasantly fill in the wait, the voice selected communicates warmth and professionalism, and the carefully written text informs and reassures, creating a more positive waiting experience. It ensures that the customers receive a response even outside business hours..
But more importantly, these phone messages can also be used for marketing purposes. Also remember that the quality of your telephone greetings is taken into account in the awarding of stars. Promote the strenghts of your hotel, your services as well as your commercial offers!
... and we know that we can count on Phone Design to adapt and carry out all our customers' requests, even the most urgent ones ;)
Our customers are always satisfied with the quality of the messages and recordings!
Thanks to the whole team for their responsiveness!
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Florence GARNIER
WAYCOM GROUPE ADISTA
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The Conseil Sonore teams are always responsive and attentive. A pleasure to work together. Florence Garnier
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Morgane GESNOUIN
SVP INNOVATION
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Deadlines are always met, even when they are exceptionally very close, the team is always available, very attentive, putting partner and customer satisfaction first. As far as I'm concerned, nothing negative to mention, it is a pleasure to work with you!
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Jennifer DROZ
JS TECHNOLOGY
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A quality service with a receptive and competent team. It is always a pleasure to work with you.
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Nathalie VINTI
BEST TELECOM ET RESEAUX
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We've been working together for several years now and we're very satisfied!
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Emmanuelle BLOT
CALLINK
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We have entrusted our clients with serenity to this studio for 20 years, they perfectly manage contact and advice. Always available and attentive, they meet our needs perfectly.
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Nathalie BRICE
FACTORIA TELECOM
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A highly professional team. Very pleasant and responsive staff. No problems. They are great!
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Lucette JULLIAN
NAPSIS GROUPE
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Efficiency, simplicity and availability ensure our customer satisfaction. Thank you to all the Phone Design team.
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Cécile FRONCZAK
CTR
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I can't think of anything negative to say. The people I speak to are always pleasant, quick to respond and very helpful when it comes to dealing with my clients' mishaps. . Thanks, keep up the good work :)
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Nicolas BONNET-GERTHOUX
TECH ONLY
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Thank you to the whole team, who always gives good advice and is in tune with customers' needs.
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Sylvie CARTON
KOESIO AURA TELECOM ST ETIENNE
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good advice to our customers quick response and good follow-up of files
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Michael BORDES
WAYCOM AGENCE AQUITAINE SUD
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As an integrator, I've used Phone Design's services on several occasions and I've always been completely satisfied with their service, efficiency and professionalism. I recommend it with my eyes closed.
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Sephora RADIGUET
BIC - Bureautique Informatique Communication
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The team is always readily available, in a good mood and strives to satisfy each of our requests. Reliable, pleasant and highly professional. It is very pleasant to have high-quality partners. Thanks!
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Virginie TOURLAN
FOLIATEAM APPS2COM
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7 years of partnership with Phone Design! All these years I have been able to appreciate faultless service, unfailing availability and professionalism. A very easy and ergonomic website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... icing on the cake: humor and smiles on the agenda. We never tire !
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Pascale NAVARRO
MS COM RHONE ALPES
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WITH PROFESSIONAL AND FRIENDLY CONTACTS
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Emmanuel PIERQUET
KIWI
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An always dynamic and pleasant team.
Thanks to Phone Design, we've added real value to our telephony/communications operator offering.
Communication with our customers is exemplary.
The management tool and the interface for the end customer are just as impeccable.
We particularly appreciate the exchanges, which resemble a genuine partner relationship rather than a simple customer/supplier exchange.
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Nicolas QUINET
VODOLIS
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Good customer support and advice! The messages are perfect and very professional. Thank you to the entire team!
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Xavier CLERGEAUD
KOESIO BOURGOGNE FRANCHE COMTE
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The team is always efficient, available, friendly and close to our customers. Not to mention the excellent services and the very competitive prices.
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Alexandra GUESNIER
AJ PHONE
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A partnership that's lasted (almost 10 years) without a hitch!
The team is top-notch and the messages are top-notch.
Long may it continue in the same vein.
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Sandrine CHATRIE
SEE SERVICE EXPERT ENTREPRISE
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A user-friendly site and a fast, very efficient team that perfectly answers our questions, whether by phone or by email!!! You can hear their smiles, even over the phone. Thanks
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Florian DEZERE
VIST AND COM
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The service is always fast and top-notch, and there's no shortage of professionalism! What more could you ask for, except that it continues. I look forward to using your services again
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Elise BENARD
AJ PHONE
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The contact is always pleasant and responsive, they listen to your requests and deal with them quickly. . Excellent call handling. Always a pleasure to work together, don't change anything!
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David MARCH
E-MSN
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Real professionals who listen to you, who do a remarkable job, who are always available and give very good advice. Don't hesitate to call on their services.
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Claudine CAILLEUX
PREDETEC
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Very good partner who remains attentive to our customers and our company.
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Patricia PICON
ARTELCOM GRAND SUD
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The team is readily available, in tune with customers' needs and also very responsive. Do not hesitate, your customers will come back
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Anne DUBOIS
KOESIO AURA TELECOM VALENCE
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I can find no fault, in terms of customer relations as well as on the technical side. . The communication is fluid with a very high quality of service, very attentive and responsive, which constitutes the basis for a satisfied clientele. Thank you for your constant good mood!
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Cécile DUCROUX
KOESIO AURA TELECOM ECHIROLLES
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Team always available and pleasant
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Hédia FILALI
KOESIO AURA TELECOM VALENCE
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Efficiency and speed of processing our requests
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Valery LALAUS
UC TELECOM - ERIZON CLOUD
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5-star service, fast delivery, very efficient ordering service, available and competent sales department. Very high quality of voice prompts (voice and music, without forgetting the perfectly measured and controlled mixing). A huge and distinct advantage for us, possibility of customizing to your brand.
In a few words: Phone Design is GREAT.
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Angèle SPALLETTA
ATELSYS
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It is very pleasant to work with the Phone Design team, the employees are focused and attentive, and the quality of work is much appreciated.
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Grégory ROBERGE
ROS TELCO
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If you had to find a synonym for "service" Phone Design would be one. It is a real added-value service, from making contact with our customers to production follow-ups. None of our telephone solutions is sold without a 3-message package.
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Sébastien LOSTE
TELERYS COMMUNICATION
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A hyper-reactive team, ready to listen, at the service of your teams and customers, who will love waiting on your lines to the sound of the original melodies and golden voices offered by the Studio. To be listened to without moderation!
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Ludovic DESCHAMPS
NORETTES COMMUNICATION
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Teams always available when needed. It would be great if the customer could order his studio messages himself online.
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Diégo PREVOST
UNITED TELECOM OUEST
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A friendly and very professional team responding to all our requests and offering very good customer follow-up.
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Nicolas SALLARD
VOXEA
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Very responsive and in tune with our customers
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Assala BELIER
HEXACOM RHONE-ALPES
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Available, efficient, very friendly, and cheerful teams.
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Sandra VIALANEIX
PRISMATEL
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7 years of partnership with Phone Design! Throughout all these years I have enjoyed faultless service, unfailing availability and professionalism. A very easy and user-friendly website, a proven and perfectly effective white label customer experience. Motivated and responsive teams and... to top it all: plenty of humor and cheerfulness. We never grow tired of it!
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Jérémy PERCET
CAL IT
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Studio I've been working with for 12 years now.
efficiency and professionalism.
The whole team is really pleasant.
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Cyril BERGEREAU
SETIPP
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Very good partner, flexible and very responsive. I recommend it.
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Alexandra VOLLAIS
AJ PHONE
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Since the beginning of our partnership (12 years) everything has always been simple. The tools are well thought out and always improved in the right way. The team is attentive, always available, fast and efficient. A perfect partnership!
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Franck GUIGNAND
ALSATIS
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We've been working with Phone Design for several years, and always with the same professionalism and reliability. The people who deal with us are pleasant, attentive and full of good advice.
