Telephone greetings messages for restaurants

In the catering industry, telephone reception presents many challenges. And even if online reservations are increasing, 64.6% of reservations are still made by telephone (source).


The intense pace of restaurant work leaves little time to effectively handle calls, which can negatively impact the customer experience. Furthermore, managing out-of-service calls or during peak hours often proves complicated.


Let's face it, customers who are greeted with a « Hello, please wait a moment » without a prompt response often end up giving up, a great way to lose a booking opportunity.


To overcome these challenges, it is essential to implement telephone greetings such as voicemail messages, welcoming messages and on-hold messages. These solutions make it possible to manage calls more efficiently and improve the customer experience by providing clear and immediate information, even during busy periods.

Listen below to examples of telephone messages created by our studio for restaurants, cafes, or diners:

Claim your authenticity

Set your own atmosphere

Highlight your assets

Keep it friendly during the rush

Keep in touch while you're away

To create a positive and memorable first impression, your restaurant's telephone reception must be impeccable. It is based on three main elements: texts, voice and music.

Texts

The texts of telephone messages must convey maximum information in a minimum of time! You have to be able to reassure, guide and convince the customer. Clearly communicate opening hours and important information. For example, invite customers to leave their contact details for a reservation while reminding them to verify this information. Or promot them to action by encouraging them to book on your website for greater efficiency!

Voice

Impeccable oral expression is necessary: elocution, articulation, syntax, tone, flow and volume of the voice must be mastered. We strongly recommend that you use a professional voice-over using an actor who will bring dynamism and professionalism to your messages, without forgetting friendliness!

Music

The choice of music also has its weight in the sound ambiance of your establishment. It must therefore be selected carefully and mixed intelligently with your message. Remember that this melody must be in harmony with the sound identity of your café, diner or restaurant. It conveys positive emotions and must be pleasant to listen to, without boring the callers.